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Discover how generative AI can transform your contact center

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Self-service AI & automation: Benefits, hurdles, and more

By: Talkdesk

Type: eBook

Customers have new standards for service. They want timely, efficient service that’s available to them 24/7. However, this can be difficult for organizations to manage, as most don’t have the resources to meet these expectations.

Because of this, many businesses have started to leverage AI and automation to enhance the customer experience and lower their operational costs. But are these upgrades worth it?

Access this guide to gain more insight into the benefits and potential challenges of adopting contact center automation and discover if the technology is right for your company’s needs.

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    How Conversational IVR Is Revolutionizing The Modern Contact Center

    By: Boost.ai

    Type: White Paper

    Conversational IVR is transforming contact centers by automating voice support through AI, offering efficient service. It accurately understands and responds to customer queries, ensuring personalized experiences.

    Benefits include:

    • Enhanced reliability in customer interactions
    • Seamless integration with service channels
    • Flexibility for diverse business needs
    • Data insights for optimizing operations
    • Reduced costs by automating routine inquiries

    This implementation guide covers defining use cases, channel optimization, continuous improvement, stakeholder education, and testing.

    Learn how conversational IVR can improve customer experience and drive business success in the full guide.

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    Discover how AI can transform your contact center

    By: Luware

    Type: White Paper

    Advances in AI are transforming customer service, offering organizations a competitive edge. This white paper explores the top 3 AI use cases in customer service:

    • AI-powered chatbots for 24/7 support and personalized interactions
    • Email sentiment analysis to prioritize urgent issues and boost satisfaction
    • AI-assisted coaching to empower agents and enhance service

    The paper also examines leading AI language models and platforms from Microsoft, Amazon, Google, and specialized vendors. It highlights the importance of mitigating legal and reputational risks through careful AI implementation and human oversight.

    To transform your contact center with AI, read the full white paper now.

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