Personal Communication Services Multimedia

WEBCAST: AI is reshaping field service, cutting manual work, and enhancing technician focus on key tasks. But success depends on a cautious, iterative method, quality data, and apt tech and talent. Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.

Posted: 22 Feb 2024 | Premiered: Feb 22, 2024

WEBCAST: Watch this webcast to learn the key drivers and benefits of private IP, common pitfalls to avoid, and best practices for deploying and managing a private IP deployment.

Posted: 28 Mar 2007 | Premiered: Mar 27, 2007

WEBCAST: Are you in need of a solution that provides end-to-end management across your entire infrastructure? Find out how EMC and Microsoft have teamed up to create a solution that addresses these issues.

Posted: 28 Nov 2007 | Premiered: Dec 5, 2007, 09:00 EST (14:00 GMT)

PRODUCT DEMO: This is a demo of an end to end service management solution that spans the entire infrastructure.

Posted: 02 Nov 2007 | Premiered: 01 Nov 2007

WEBCAST: Despite the prioritization of holistic customer engagement and personalization for many customer experience (CX) and service teams, many find themselves challenged. So, how can organizations improve their personalization? Tune into this webinar to learn more.

Posted: 20 Dec 2024 | Premiered: Dec 20, 2024

WEBCAST: While many may not spend much time thinking about the impact they have personally on customer experience, the impact is very real. In this webinar, discover what’s essential to understand about people’s wants and needs from the latest CX research.

Posted: 27 Oct 2023 | Premiered: Oct 28, 2023

WEBCAST: Join this webinar sponsored by SAS, Intel, and Trask to understand how to achieve this highly sought-after AI-driven hyper-personalization with a one-to-many engagement model that enables mass 1:1 personalization.

Posted: 27 Nov 2024 | Premiered: Nov 27, 2024

WEBCAST: To state that the customer experience is critical for business growth is an understatement. In a recent survey, almost 70% of respondents claimed they would switch brands simply based on customer service. With that much on the line, ensuring your CX team is fast, efficient, and empathetic is the key. Watch this webcast to learn about this trend.

Posted: 16 May 2024 | Premiered: Apr 16, 2024

WEBCAST: In today's ever-evolving cybersecurity landscape, standards and regulations are necessary to keep everything from falling apart. But what exactly do these standards do, especially in the communication service industry? Tune into this webinar to learn more.

Posted: 23 Nov 2024 | Premiered: Oct 3, 2024

WEBCAST: With 84% of today’s leaders agreeing that generative AI will help their organizations better serve their customers, it’s no wonder that many businesses are adopting new AI tools. However, some aren’t completely sold on AI. Tune into this webinar to learn more.

Posted: 02 Jul 2024 | Premiered: Jul 2, 2024

WEBCAST: In today’s ever-evolving cybersecurity landscape, standards and regulations are necessary to keep everything from falling apart. But what exactly do these standards do, especially in the communication service industry? Tune into this webinar to learn more.

Posted: 03 Oct 2024 | Premiered: Oct 3, 2024

WEBCAST: iFood is a leading food delivery company, delivering 75 million orders a month in Brazil. To handle this demand, iFood needed to improve its incident management process, which was slow and manual. In this webinar, learn how iFood used Jira Service Management to transform their operations.

Posted: 23 Sep 2024 | Premiered: Aug 16, 2024

WEBCAST: Explore how to enable business growth with digital employee experience (DEX) solutions that address the challenges of flexible work models. Download the video to learn more.

Posted: 11 Dec 2024 | Premiered: Dec 7, 2024