CDM White Papers

IT Management > Systems Operations > Data Management >
CDM White Papers (View All Report Types)

Multi-channel Retailing: The Route to Customer Focus - Putting the Customer First by Moving from Multiple Channels to Multi-channel Retailing sponsored by IBM WHITE PAPER: This document elaborates on how successful retailers are using multichannel retailing to make operating model change to put the customer at the heart of their organisations. Posted: 14 May 2008 \| Published: 01 Jan 2007 TOPICS: Business Intelligence \| Customer Data Management \| Customer Information Management \| Customer Service \| Customers \| ERP

Driving Your Channel Business: Leverage Information Technology to Improve Partner Relationships and Boost Channel Performance sponsored by SAP AG WHITE PAPER: This white paper discusses key channel business trends, highlights the complexities and challenges of different channel models. Posted: 17 Sep 2008 \| Published: 17 Sep 2008 TOPICS: Business Intelligence \| Collaboration \| Customer Data Management \| POS \| Productivity \| Sales Force Automation

Enhancing the Customer Experience with Loyalty Management sponsored by SAP America, Inc. WHITE PAPER: By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business. Posted: 27 Apr 2009 \| Published: 27 Apr 2009 TOPICS: Best Practices \| CRM \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| Customer Service Best Practices \| Metrics \| ROI \| SAP (Product)

Business Value Analysis Study: Citizens Business Bank sponsored by Symantec Corporation WHITE PAPER: As a result of its relationship with Symantec, Citizens is achieving substantial business value. The Alchemy Solutions Group conducted a Total Operational and Economic Impact (TOEI) analysis of the different solutions deployed and quantified business value. Read this paper to see what they found. Posted: 09 Mar 2009 \| Published: 09 Mar 2009 TOPICS: Compliance (Systems Operations) \| Customer Data Management \| Disaster Recovery \| Email Filtering \| Information Security \| Network Monitoring \| Online Banking Services \| Security Management \| Security Threats

Leaning IT : Applying the Principle of "Pull" to Scale Agile Teams sponsored by Rally Software WHITE PAPER: Is your organization ready for this Agile "means to an end" or is Agile adoption inadvertently creating a classic "fix that fails?" Can Agile truly work at the Program level? This white paper is based on actual experiences of professionals who helped steer many of the largest Agile implementations done over the last five years. Posted: 03 Apr 2009 \| Published: 03 Apr 2009 TOPICS: Application Life-Cycle Management \| Collaborative Product Development \| Customer Data Management \| Enterprise Content Management \| Model Driven Architecture \| Productivity \| Project Management \| Software Development Methodologies

Six Steps for Successfully Buying Customer and Service Management Software sponsored by High 5 Software WHITE PAPER: Customer and Service Management Software (CSMS) provides a unified solution to manage all business aspects of a service business. Posted: 19 May 2008 \| Published: 26 Nov 2007 TOPICS: Accounting \| CRM \| Customer Data Management \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Customers \| Field Force Automation

Choosing the Best CRM for Your Organization sponsored by Oracle Corporation WHITE PAPER: Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves. Posted: 26 Sep 2007 \| Published: 01 Sep 2007 TOPICS: Application Deployment \| Application Integration \| Business Performance Management \| CRM \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Oracle (Product) \| Sales \| Software as a Service \| Software Selection

Let Customer Feedback Do the Driving sponsored by SPSS Inc. Worldwide Headquarters WHITE PAPER: As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation. Posted: 07 May 2009 \| Published: 31 May 2007 TOPICS: CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Profiles \| Customer Satisfaction \| Customer Service

Self-Service That Really Serves sponsored by Oracle Corporation WHITE PAPER: To truly meet the demands of the informed consumer, self-service solutions must have fully integrated e-commerce and e-billing systems that accommodate every aspect of the online customer experience. Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back. Posted: 10 Jun 2009 \| Published: 10 Jun 2009 TOPICS: CRM \| Customer Data Management \| Customer Retention \| Customer Support Software \| eBook Software \| eBusiness Software \| eCommerce \| Sales \| Sales Force Automation

Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought sponsored by IBM Line of Business WHITE PAPER: This paper reveals key insights into what actually drives customer advocacy, as well as what grocers can do to improve the level of advocacy among their customer populations. Posted: 12 Jun 2008 \| Published: 01 Sep 2008 TOPICS: Customer Data Management \| Customer Profiles