Carrier Switches (Churn) White Papers

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Carrier Switches (Churn) White Papers (View All Report Types)

Going Mobile: Developing an Application Mobilization Plan for Your Business sponsored by BlackBerry WHITE PAPER: The BlackBerry Enterprise Solution is a comprehensive platform, designed to meet your organization's needs to mobilize enterprise applications and systems. Posted: 19 Jun 2008 \| Published: 01 Jun 2008 TOPICS: CRM \| Customer Service \| Handheld Devices \| Mobile Device Management \| Mobile Workers \| Remote Access Security \| TCO \| Wireless Computing \| Wireless Infrastructure \| Wireless Messaging \| Wireless Systems

Are You Providing Your Customers with the Satisfying Experience That will Keep Them Coming Back? sponsored by Cisco Systems, Inc. WHITE PAPER: In today's tough economic times, businesses face a daunting challenge: do everything possible to attract and retain customers. This paper examines eight strategies for creating a relationship with your customers that will keep them coming back. Posted: 25 Sep 2008 \| Published: 25 Sep 2008 TOPICS: CRM \| Customer Service \| Customer Service Best Practices \| Economic Environment

The Outsourcing Decision for a Globally Integrated Enterprise: From Commodity Outsourcing to Value Creation sponsored by IBM WHITE PAPER: The ability to manage operations, expertise and resources more fluidly enables globally integrated enterprises to enter new markets and seize new business opportunities wherever they happen to arise. Posted: 14 May 2008 \| Published: 01 Jan 2008 TOPICS: Business Intelligence \| Customer Service \| Global Economy \| Globalization \| Governance \| Outsourcing

Compliant Statement Archiving and Presentment for Financial Services sponsored by EMC Corporation WHITE PAPER: Read this white paper to learn how, by adapting a managed approach to archiving and presenting customer statements, financial services organizations can satisfy regulatory, good governance, and legal requirements. Posted: 24 Sep 2008 \| Published: 24 Sep 2008 TOPICS: Compliance (Finance) \| Compliance Audits \| Content Archiving \| Customer Satisfaction \| Financial Services \| Fraud Protection \| Records Retention

Seven Email Marketing Refreshes sponsored by Bronto Software WHITE PAPER: This whitepaper will detail seven key points that will help you quickly enhance your email-marketing program. You may also find some low hanging opportunities that you weren't aware you were missing. Posted: 06 Oct 2008 \| Published: 04 Oct 2008 TOPICS: Advertising \| Campaign Management \| Customer Interaction Services \| Customer Satisfaction \| Demographic Profiles \| Email \| Email Marketing \| Interactive Multimedia Development \| Marketing Literature \| Web Analytics

Listen and Learn - Improving Operations by Utilizing Customer Feedback sponsored by Mindshare Technologies WHITE PAPER: Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee. Posted: 05 Mar 2008 \| Published: 04 Mar 2008 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Customers

How to Translate Good Service into Market-Share Advantage sponsored by GoToAssist WHITE PAPER: This research brief addresses 1 of the 6 key strategic issues: How to Translate Good Service into Market-Share Advantage. Posted: 20 May 2008 \| Published: 01 Jan 2007 TOPICS: Customer Loyalty \| Customer Satisfaction \| Integration Services \| Personalization \| Quality of Service \| Troubleshooting

Becoming Value-driven: Focusing on What Matters Most sponsored by IBM WHITE PAPER: This white paper provides insight into the six key areas essential for becoming a value-driven organization. Discover how to gain the visibility and control essential to meet and exceed customer needs. Posted: 20 Aug 2008 \| Published: 20 Aug 2008 TOPICS: Business Intelligence \| Business Intelligence Software \| Competition \| Cost Benefit Analysis \| Customer Satisfaction \| Market Trends \| Portfolio Management (Finance) \| Product Management \| Project Management \| Regulations \| Revenue Projections

PeopleSoft Testing sponsored by Hexaware Technologies WHITE PAPER: The PeopleSoft Testing Accelerator Kit reduces the overhead of traceability and brings in the concept of reusability. Posted: 20 May 2008 \| Published: 01 Mar 2008 TOPICS: Best Practices \| Business Processes \| Customers \| ROI \| TCO \| Testing

A Comprehensive Best Practice Approach to Business Resilience and Risk Mitigation sponsored by IBM WHITE PAPER: This white paper serves as a comprehensive, best-practices approach to business resilience and risk mitigation. Common types of risk and the steps organizations must take to develop an effective risk mitigation strategy are discussed. Posted: 29 May 2008 \| Published: 01 Sep 2007 TOPICS: Best Practices \| Business Processes \| Disaster Recovery \| Enterprise \| Risk Assessment \| Risk Management \| Security Threats \| Vulnerability Assessments