Customer Management Data White Papers

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Customer Management Data White Papers (View All Report Types)

Data, Disconnected: Communications Firms Take the Necessary Steps to Build Greater Accuracy into Their Customer Management Processes sponsored by Pitney Bowes Group 1 Software WHITE PAPER: This white paper for the communications sector examines how inaccurate data can impact customer relationships and how implementing a multi-phase process can help feed cleaner customer data into enterprise solutions to maximize return on investment. Posted: 20 Jan 2009 \| Published: 20 Jan 2009 TOPICS: Best Practices \| CRM \| Customer Data Management \| Data Profiling \| Data Quality \| Fraud Protection \| Network Performance \| Regulatory Compliance \| ROI \| Telecommunications Industry

Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought sponsored by IBM Line of Business WHITE PAPER: This paper reveals key insights into what actually drives customer advocacy, as well as what grocers can do to improve the level of advocacy among their customer populations. Posted: 12 Jun 2008 \| Published: 01 Sep 2008 TOPICS: Customer Data Management \| Customer Profiles

Web Application Security: Automated Scanning versus Manual Penetration Testing sponsored by Logicalis WHITE PAPER: This paper explains the two primary methods for discovering Web application vulnerabilities: using manual penetration testing and code review or using automated scanning tools and static analysis. Posted: 11 Dec 2008 \| Published: 11 Dec 2008 TOPICS: Customer Data Management \| Customer Privacy \| HTTP \| HTTPS \| Penetration Testing \| Security Threats \| Software \| Vulnerability Assessments \| Web Application Security

Choosing the Best CRM for Your Organization sponsored by Oracle Corporation WHITE PAPER: Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves. Posted: 26 Sep 2007 \| Published: 01 Sep 2007 TOPICS: Application Deployment \| Application Integration \| Business Performance Management \| CRM \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Oracle (Product) \| Sales \| Software as a Service \| Software Selection

Six Steps for Successfully Buying Customer and Service Management Software sponsored by High 5 Software WHITE PAPER: Customer and Service Management Software (CSMS) provides a unified solution to manage all business aspects of a service business. Posted: 19 May 2008 \| Published: 26 Nov 2007 TOPICS: Accounting \| CRM \| Customer Data Management \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Customers \| Field Force Automation

Lessons Learned: Top Reasons for PCI Audit Failure and How to Avoid Them sponsored by VeriSign, Inc WHITE PAPER: The drive to protect credit card data is vital, but many companies have yet to implement technologies and processes needed to address Payment Card Industry (PCI) compliance. This white paper examines top reasons for PCI failure and how to avoid them. Posted: 21 Nov 2006 \| Published: 01 Jul 2006 TOPICS: Compliance (Finance) \| Compliance (Systems Operations) \| Compliance Audits \| Compliance Best Practices \| Credit Cards \| Customer Data Management \| Customer Privacy \| Data Encryption \| Information Security \| Payment Card Industry \| Payment Card Industry Data Security Standard \| Payment Card Industry Data Security Standard Compliance \| Regulations \| Security Best Practices \| Security Management

Data Quality Considerations in Master Data Management Structures sponsored by Pitney Bowes Group 1 Software WHITE PAPER: In this white paper, learn how to implement and enforce enterprise-wide Master Data Management solutions. Posted: 13 May 2008 \| Published: 01 May 2008 TOPICS: Customer Data Integration \| Customer Data Management \| Data Management Software \| Data Quality \| Data Warehouses \| Master Data Management \| Metadata \| SOA \| Web Services

Performance and Scalability Benchmark: Oracle Communications Billing and Revenue Management sponsored by Sun Microsystems, Inc. WHITE PAPER: The Oracle Communications BRM application suite is a Tier 1, convergent billing framework that is architected for leading service providers. This white paper describes the performance and scalability results of Oracle Communications BRM 7.3.1 from the recent benchmark conducted at Sun Solutions Center in Paris and France. Posted: 10 Mar 2009 \| Published: 01 Jul 2008 TOPICS: Billing Software \| Customer Data Integration \| Customer Data Management \| Data Center Consolidation \| Data Governance \| Database Management \| Oracle (Product) \| Payment Processing \| Pricing \| Revenue Projections \| Solaris

Self-Service That Really Serves sponsored by Oracle Corporation WHITE PAPER: To truly meet the demands of the informed consumer, self-service solutions must have fully integrated e-commerce and e-billing systems that accommodate every aspect of the online customer experience. Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back. Posted: 10 Jun 2009 \| Published: 10 Jun 2009 TOPICS: CRM \| Customer Data Management \| Customer Retention \| Customer Support Software \| eBook Software \| eBusiness Software \| eCommerce \| Sales \| Sales Force Automation

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability sponsored by SAP America, Inc. WHITE PAPER: The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. Posted: 17 Sep 2008 \| Published: 17 Sep 2008 TOPICS: Business Intelligence \| Call Centers \| CRM \| Customer Data Management \| Customer Service \| SLA