Delivery Services White Papers

WHITE PAPER: This paper outlines the best practices for collecting network and application performance information over MPLS enabled wide area networks by using the nGenius Solution's Site Monitoring feature to monitor traffic flows destined for remote sites.

Posted: 16 Jan 2006 | Published: 01 Jan 2005

WHITE PAPER: SAS technology has been proven to be the most versatile storage solution in data transfer and high performance. Read this white paper to learn about a solution that renders the necessary performance needed for your client's expanding market requirements.

Posted: 22 Aug 2007 | Published: 01 Aug 2007

PRODUCT OVERVIEW: Explore how InterVision's ConnectIV CX for Community Engagement can help municipalities streamline service delivery and enhance resident satisfaction. This cloud-based contact center platform offers AI-powered automation, real-time data insights, and expert support to optimize municipal operations. Read the full product overview to learn more.

Posted: 23 Jul 2024 | Published: 24 Jul 2024

ANALYST REPORT: Cloudflare has been recognized as a Leader in the IDC MarketScape: Worldwide Edge Delivery Services 2024 Vendor Assessment.

Posted: 11 Mar 2025 | Published: 11 Mar 2025

EGUIDE: As networking equipment rapidly evolves to being software-defined and cloud-native, there is pronounced interest in products and services to accelerate service delivery, improve end-user experiences, and reduce infrastructure and operational costs in service delivery applications. Read more in this e-guide.

Posted: 08 Feb 2021 | Published: 17 Dec 2019

ANALYST REPORT: The commercial content delivery network (CDN) market is a mature market that carries a substantial portion of the world's internet traffic. Read this IDC report to fully understand the CDN market and the ingredients that drive growth and differentiation in this marketplace amongst CDN services and providers.

Posted: 20 May 2022 | Published: 20 May 2022

FORRESTER TOTAL ECONOMIC IMPACT REPORT: Jira Service Management enables efficient IT service management, boosting productivity and reducing costs. Learn how it can streamline your organization's service delivery in this detailed study. Read the full report to estimate your potential ROI.

Posted: 23 Jan 2025 | Published: 23 Jan 2025

PRODUCT OVERVIEW: ConnectIV CX, a managed Contact Center as a Service (CCaaS) solution, enhances customer experiences through streamlined support, 24/7 US-based coverage, and proactive monitoring. Gain crucial insights and streamline service delivery with AI-powered bots. Read the full product overview to learn more.

Posted: 23 Jul 2024 | Published: 24 Jul 2024

EGUIDE: Wyoming DFS modernized its 35-year-old mainframe by migrating to AWS with Deloitte's help. Using innoWake, they completed the transition in 16 months, enhancing system responsiveness and efficiency. This move improved service delivery for financial assistance programs and enabled reallocation of funds for future projects. Read the white paper.

Posted: 07 Mar 2025 | Published: 07 Mar 2025

EGUIDE: In this e-guide we look at the key decisions you'll need to make about the blend of DRaas your organisation wants, which of the key cloud providers are best for which elements of DR service delivery, the pros and cons of moving elements of disaster recovery to the cloud and which to keep closer to home, and the 12 key steps to DRaas deployment.

Posted: 08 Feb 2021 | Published: 25 Jan 2021

CASE STUDY: Toast, a restaurant tech provider, improved operations by centralizing on Atlassian's cloud solutions, enhancing visibility, collaboration, and incident resolution for Engineering and DevOps teams. With Jira Service Management, Toast boosted service delivery, innovation, and support. Learn how Atlassian helped Toast empower restaurants.

Posted: 07 Mar 2025 | Published: 07 Mar 2025

EBOOK: Software empowers business strategy. In this e-guide we explore how to deliver new software-powered functionality for continuous business improvement.

Posted: 30 Aug 2022 | Published: 30 Aug 2022

VIDEO: How can business leaders make better use of cloud spending? Custom cloud services. Watch this short 3-minute video to learn about Rackspace's counter-intuitive approach to cloud as service with customization for IT cost savings.

Posted: 11 Sep 2019 | Premiered: 06 Jun 2019

WHITE PAPER: Modernize your IT services with automated infrastructure visibility. Discover how to transform operations, prevent downtime, and rapidly resolve issues. Leverage ServiceNow's ITOM Visibility to gain a complete view of your IT environment and improve service availability, reduce risk, and lower costs. Read the full white paper to learn more.

Posted: 04 Feb 2025 | Published: 04 Feb 2025

EGUIDE: The IT service management (ITSM) times truly are a' changing, and traditional ITSM tactics just don't cut it in today's digitally disrupted marketplace. Discover in this expert guide how to boost IT service delivery in today's digitally enabled marketplace, see how SABRE technology redefines ITSM support.

Posted: 08 Feb 2021 | Published: 20 Jun 2016

WHITE PAPER: This white paper examines the shift from outsourced to in-house service delivery in public sector organizations. It explores pros and cons, including cost, service quality, control, risk management, and social value. It addresses transitional challenges and the impact of the Procurement Act 2023. Evaluate which services benefit from insourcing.

Posted: 19 Mar 2025 | Published: 19 Mar 2025

EZINE: It's not just the countries of the Middle East that have a plan when it comes to digital transformation. Private businesses are also overhauling their systems. One such company is the automotive division of Saudi Arabia's Abdul Latif Jameel Company (ALJC), which has completed one of the biggest SAP projects ever undertaken in the auto sector.

Posted: 08 Feb 2021 | Published: 11 Jul 2019

BUYER'S GUIDE: Discover nine reasons to migrate your legal practice to the cloud with OneAdvanced Legal: unified platform accessibility, streamlined service delivery, workplace flexibility, transparent pricing, automatic updates, and more. See how cloud transformation can revolutionize your firm.

Posted: 19 Mar 2025 | Published: 19 Mar 2025

WHITE PAPER: This white paper explores how generative AI can transform HR service delivery, enhancing employee experiences and productivity. It covers AI-powered self-service, career growth guidance, and case resolution efficiency. The paper also addresses trust, security, and governance in AI adoption. Learn to implement GenAI for great employee experiences.

Posted: 28 Feb 2025 | Published: 01 Mar 2025

EZINE: In this month's issue, we cover changes in distribution and the challenges being faced by those aiming to add value.

Posted: 08 Feb 2021 | Published: 03 May 2019

CASE STUDY: Learn how a large fintech company, FIS, implemented DX NetOps and AppNeta to gain unified visibility of legacy networks, SD-WAN, and user experience. This resulted in reduced SLA breaches, 95% faster triage, and improved customer satisfaction. Read the full case study.

Posted: 05 Feb 2025 | Published: 05 Feb 2025

EGUIDE: In this e-guide we will be looking at how to bring innovative new software-defined tools to bear on multicloud environments, uncover some of the potential pitfalls of cloud networks and (hopefully) how to avoid them, and take a swing through the related world of content delivery networks (CDNs).

Posted: 08 Feb 2021 | Published: 12 Mar 2019

EGUIDE: Jemena, a leading energy provider, partnered with Deloitte to migrate its infrastructure to AWS, transforming operations and enhancing customer experience. Migrating over 150 applications and 700 servers in 12 months improved scalability, flexibility, and resilience. Learn how this collaboration drove innovation and efficiency in this white paper.

Posted: 07 Mar 2025 | Published: 07 Mar 2025

EGUIDE: Grab's group CTO talks up the super app's platform strategy, architecture and organisational structure behind its growth across diverse Southeast Asian markets

Posted: 17 Nov 2024 | Published: 18 Nov 2024

ANALYST REPORT: Analysts Louella Fernandes and Clive Longbottom discuss the benefits of extending managed print services to the cloud.

Posted: 08 Feb 2021 | Published: 06 Jan 2015

RESEARCH CONTENT: Everest Group's PEAK Matrix assessment evaluates 19 leading low-code service providers focused on Microsoft Power Apps. The report highlights Avanade as a Leader, noting its strong vision, delivery capabilities, and client satisfaction. Discover key insights on market trends and provider strengths in this comprehensive white paper.

Posted: 03 Mar 2025 | Published: 04 Mar 2025

WHITE PAPER: When employees turn to HR for answers and guidance, they need those insights quickly. Yet, when HR processes are disjointed and manual, it can be difficult to swiftly provide employees with the insights they need. In this white paper, learn how to overcome that obstacle by applying GenAI to HR service delivery.

Posted: 12 Mar 2025 | Published: 12 Mar 2025