Delivery Services White Papers

WHITE PAPER: This paper outlines the best practices for collecting network and application performance information over MPLS enabled wide area networks by using the nGenius Solution's Site Monitoring feature to monitor traffic flows destined for remote sites.

Posted: 16 Jan 2006 | Published: 01 Jan 2005

WHITE PAPER: SAS technology has been proven to be the most versatile storage solution in data transfer and high performance. Read this white paper to learn about a solution that renders the necessary performance needed for your client's expanding market requirements.

Posted: 22 Aug 2007 | Published: 01 Aug 2007

PRODUCT OVERVIEW: Explore how InterVision's ConnectIV CX for Community Engagement can help municipalities streamline service delivery and enhance resident satisfaction. This cloud-based contact center platform offers AI-powered automation, real-time data insights, and expert support to optimize municipal operations. Read the full product overview to learn more.

Posted: 23 Jul 2024 | Published: 24 Jul 2024

ANALYST REPORT: Intentionally designing a cohesive employee experience is the key to higher levels of engagement, productivity, and retention for new hires. In this Forrester analyst report, examine the potential return on investment (ROI) your organization may realize by deploying HR Service Delivery.

Posted: 04 Apr 2024 | Published: 05 Apr 2024

CASE STUDY: With a long history of innovation, Xerox continuously strives to enhance the service its technicians provide. Discover in this case study why Xerox trusted ServiceNow to help them to transform service delivery for customers.

Posted: 05 Mar 2024 | Published: 05 Mar 2024

CASE STUDY: Working with ServiceNow and CareAR, Xerox has transformed its field service management. Xerox has reduced the number of trips technicians need to take out in the field by 50% by leveraging AR technology that enables customers to solve issues themselves. Watch this video to learn more about the partnership.

Posted: 11 Jul 2024 | Published: 11 Jul 2024

EGUIDE: As networking equipment rapidly evolves to being software-defined and cloud-native, there is pronounced interest in products and services to accelerate service delivery, improve end-user experiences, and reduce infrastructure and operational costs in service delivery applications. Read more in this e-guide.

Posted: 08 Feb 2021 | Published: 17 Dec 2019

EGUIDE: Unlock the power of GenAI to streamline HR service delivery and accelerate app development. Now Assist from ServiceNow empowers employees with self-service, boosts HR agent productivity, and simplifies custom app creation. Read this guide to discover how GenAI can transform your HR and development workflows.

Posted: 09 Oct 2024 | Published: 09 Oct 2024

ANALYST REPORT: The commercial content delivery network (CDN) market is a mature market that carries a substantial portion of the world's internet traffic. Read this IDC report to fully understand the CDN market and the ingredients that drive growth and differentiation in this marketplace amongst CDN services and providers.

Posted: 20 May 2022 | Published: 20 May 2022

PRODUCT OVERVIEW: ConnectIV CX, a managed Contact Center as a Service (CCaaS) solution, enhances customer experiences through streamlined support, 24/7 US-based coverage, and proactive monitoring. Gain crucial insights and streamline service delivery with AI-powered bots. Read the full product overview to learn more.

Posted: 23 Jul 2024 | Published: 24 Jul 2024

EGUIDE: In this e-guide we look at the key decisions you'll need to make about the blend of DRaas your organisation wants, which of the key cloud providers are best for which elements of DR service delivery, the pros and cons of moving elements of disaster recovery to the cloud and which to keep closer to home, and the 12 key steps to DRaas deployment.

Posted: 08 Feb 2021 | Published: 25 Jan 2021

VIDEO: How can business leaders make better use of cloud spending? Custom cloud services. Watch this short 3-minute video to learn about Rackspace's counter-intuitive approach to cloud as service with customization for IT cost savings.

Posted: 11 Sep 2019 | Premiered: 06 Jun 2019

EBOOK: Software empowers business strategy. In this e-guide we explore how to deliver new software-powered functionality for continuous business improvement.

Posted: 30 Aug 2022 | Published: 30 Aug 2022

WEBCAST: Organizations know the importance of digital modernization, but a current state of increased IT complexity, rising costs, and an ongoing skills shortage, large projects can be risky without the right help. Moving your apps to a SaaS delivery model is the way to go, but with managed services it can be even easier. Watch this video to learn more.

Posted: 14 Jul 2023 | Premiered: Jul 14, 2023

EBOOK: In this guide, discover a practical, 3-stage approach for automating and optimizing IT services and operations on a single cloud platform, giving you the ability to govern all things IT while efficiently delivering extraordinary technology experiences.

Posted: 15 May 2024 | Published: 16 May 2024

WHITE PAPER: How can your MSP leverage IT automation solutions like LogicMonitor to both improve internal operations and service delivery to your customers? Find out by downloading this white paper, which covers six ways MSPs can automate with LogicMonitor.

Posted: 01 Mar 2023 | Published: 01 Mar 2023

EGUIDE: The IT service management (ITSM) times truly are a' changing, and traditional ITSM tactics just don't cut it in today's digitally disrupted marketplace. Discover in this expert guide how to boost IT service delivery in today's digitally enabled marketplace, see how SABRE technology redefines ITSM support.

Posted: 08 Feb 2021 | Published: 20 Jun 2016

EZINE: It's not just the countries of the Middle East that have a plan when it comes to digital transformation. Private businesses are also overhauling their systems. One such company is the automotive division of Saudi Arabia's Abdul Latif Jameel Company (ALJC), which has completed one of the biggest SAP projects ever undertaken in the auto sector.

Posted: 08 Feb 2021 | Published: 11 Jul 2019

PRODUCT OVERVIEW: Streamline cloud application development with managed cloud services. Reduce costs, focus on core competencies, and accelerate delivery. Learn how Red Hat Cloud Services can modernize your cloud approach in this datasheet.

Posted: 13 Jun 2024 | Published: 13 Jun 2024

EZINE: In this month's issue, we cover changes in distribution and the challenges being faced by those aiming to add value.

Posted: 08 Feb 2021 | Published: 03 May 2019

ANALYST REPORT: Analysts Louella Fernandes and Clive Longbottom discuss the benefits of extending managed print services to the cloud.

Posted: 08 Feb 2021 | Published: 06 Jan 2015

EGUIDE: Grab's group CTO talks up the super app's platform strategy, architecture and organisational structure behind its growth across diverse Southeast Asian markets

Posted: 17 Nov 2024 | Published: 18 Nov 2024

EGUIDE: In this e-guide we will be looking at how to bring innovative new software-defined tools to bear on multicloud environments, uncover some of the potential pitfalls of cloud networks and (hopefully) how to avoid them, and take a swing through the related world of content delivery networks (CDNs).

Posted: 08 Feb 2021 | Published: 12 Mar 2019

WEBCAST: Disasters, whether human-made or natural are unavoidable, so planning for them is critical to ensuring delivery of care and services, regardless of the situation. Most organizations are more aware of and planning for high-profile data breaches and ransomware but many are not prepared for the most common types of disasters and human errors.

Posted: 30 Nov 2022 | Premiered: May 5, 2022

EGUIDE: The more systems become remote, the less secure they are. On face value a huge cliché – or truism - but sadly actually true. And sadly, for those running networks, something that is going to be truer – or more clichéd – as remote working continues to proliferate in the new normal of the hybrid mode of working.

Posted: 15 Mar 2021 | Published: 18 Feb 2021

WHITE PAPER: Technicians’ soft skills become vital with increased customer interaction, servitization's success hinges on transparency and collaboration, and data-driven approaches are key. Read this white paper to understand current field service trends, FAQs, and expectations.

Posted: 12 Apr 2024 | Published: 12 Apr 2024

WHITE PAPER: AI-powered solutions can help government agencies address key municipal pain points like high call volumes, low citizen satisfaction, and compliance issues. Learn how ConnectIV CX leverages AI to transform these challenges into opportunities for improved service delivery. Read the full white paper.

Posted: 23 Jul 2024 | Published: 24 Jul 2024