IT Infrastructure Library White Papers

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IT Infrastructure Library White Papers (View All Report Types)

Simple Ways to Get the Most from Your Blade Environment sponsored by HP & Intel® WHITE PAPER: Bladed environments have proven their ability to reduce complexity and costs, while also delivering an impressive level of flexibility to help organizations of all types and sizes quickly adapt to evolving requirements and realities. Posted: 20 Dec 2008 \| Published: 19 Dec 2008 TOPICS: Best Practices \| Blade Servers \| Change Management \| Enterprise \| Financial Services \| ITIL \| ROI

Why You Should Take a Holistic Approach to ITIL and Service Support sponsored by BMC Software, Inc. WHITE PAPER: In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and... Posted: 18 Jun 2009 \| Published: 15 Jun 2009 TOPICS: Change Management \| CIOs \| Configuration Management \| Help Desks \| IT Service Management \| IT Services \| ITIL \| Service Level Management \| Service Process Optimization Software \| Workforce Planning

Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps sponsored by Global Knowledge WHITE PAPER: This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library. Posted: 10 Dec 2008 \| Published: 01 Jan 2006 TOPICS: Change Management \| Content Delivery \| IT Service Management \| ITIL \| Project Management \| Risk Management

Realizing ITIL V3: Top Technologies to Drive Value sponsored by Hewlett Packard Enterprise WHITE PAPER: Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement. Posted: 18 Jun 2008 \| Published: 01 Aug 2008 TOPICS: Application Performance Management \| Business Process Management Software \| Business Service Management Software \| IT Service Management \| ITIL \| Systems Management

ITIL® v3: What It Is and Why You Should Care sponsored by Global Knowledge WHITE PAPER: This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started. Posted: 14 Oct 2008 \| Published: 11 Oct 2008 TOPICS: Business Process Management \| Change Management \| Configuration Management \| IT Service Management \| ITIL \| ROI

Transforming Storage Operations from Entrepreneurial to Predictive sponsored by EMC Corporation WHITE PAPER: Some organizations continue to operate without documented processes, procedures and polices. Learn how to avoid risks to services levels, business continuity - and a new approach to IT - one that moves from a reactive to a more predictive model. Posted: 13 Dec 2004 \| Published: 01 Dec 2004 TOPICS: Business IT Alignment \| Business Models \| Business Performance Management \| Change Management \| CMM (Capability Maturity Model) \| Document Management \| IT Best Practices \| ITIL \| Network Management \| Operational Metrics (Systems) \| Records Management \| SLA \| Storage Management \| Strategic Planning

Improve Your Business through Best Practice IT Management sponsored by Kaseya WHITE PAPER: This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face. Posted: 08 Oct 2007 \| Published: 01 Sep 2007 TOPICS: Application Life-Cycle Management \| Help Desk Management \| Help Desk Software \| IT Best Practices \| IT Management Services \| IT Service Management \| ITIL \| Management Service Providers \| OEMs \| Patch Management \| Remote Network Management \| Service Level Management \| VARs

Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs sponsored by BMC Software, Inc. WHITE PAPER: Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..” Posted: 17 Jun 2009 \| Published: 15 Jun 2009 TOPICS: Business Process Automation \| Business Process Reengineering \| Business Service Management \| Data Collection \| Help Desk Management \| IT Best Practices \| IT Service Management \| IT Services \| ITIL \| Service Level Management \| SOA \| SOA Governance

Managing Today's Data Centers: Avoiding the Impending Crisis sponsored by Aperture - An Emerson Network Brand WHITE PAPER: High-density equipment has created significant benefits for organizations. However, there are challenges with high-density that could negatively impact organizations. Download this paper for a look at challenges and key issues facing organizations. Posted: 16 May 2007 \| Published: 01 May 2007 TOPICS: Blade Servers \| Cooling Equipment \| Data Center Management \| ITIL \| Power Generation Equipment \| Server Virtualization

ITIL V3 and the PMBOK® - Distinct but Complementary sponsored by Global Knowledge WHITE PAPER: This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK). Posted: 10 Dec 2008 \| Published: 10 Dec 2008 TOPICS: Business Service Management \| Change Management \| IT Infrastructure \| IT Service Management \| ITIL \| Project Management