IT Infrastructure Library White Papers, Software Downloads, Definition and Webcasts

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IT Infrastructure Library Reports

ITOps & service management: The state of play in APAC sponsored by TechTarget ComputerWeekly.com EGUIDE: In this e-guide on ITSM in APAC, find out how to keep IT operations running to empower a remote workforce, the advantages of cloud-based service management tools and how one Australian company is managing IT incidents amid a shorter development lifecycle. Posted: 08 Feb 2021 \| Published: 22 Jul 2020 TOPICS: Artificial Intelligence \| Cloud Computing \| IT Management \| IT Service Management \| ITIL \| Mobile Workers \| Remote Computing \| Remote Network Management \| Remote Office Connectivity \| Remote Offices \| Remote Support Services \| Remote Users

Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps sponsored by Global Knowledge WHITE PAPER: This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library. Posted: 10 Dec 2008 \| Published: 01 Jan 2006 TOPICS: Change Management \| Content Delivery \| IT Service Management \| ITIL \| Project Management \| Risk Management

Improving Help Desk Efficiency: Asset Management and Help Desk Optimization sponsored by TechExcel WHITE PAPER: This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively. Posted: 19 Aug 2008 \| Published: 19 Aug 2008 TOPICS: Application Life-Cycle Management \| Asset Management (Finance) \| Business Process Management \| CRM \| Customer Satisfaction \| ERP \| Help Desks \| IT Services \| ITIL \| Productivity

Introduction to Requirements - The Critical Details That Make or Break a Project sponsored by Global Knowledge WHITE PAPER: This whitepaper will discuss the various kinds of information technology requirements, their importance, the different requirement types, the concept of requirements engineering and the process for gathering requirements. Posted: 10 Dec 2008 \| Published: 10 Dec 2008 TOPICS: Business Processes \| IT Departments \| ITIL \| Productivity \| Project Management \| Testing

Why You Should Take a Holistic Approach to ITIL and Service Support sponsored by BMC Software, Inc. WHITE PAPER: In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and... Posted: 18 Jun 2009 \| Published: 15 Jun 2009 TOPICS: Change Management \| CIOs \| Configuration Management \| Help Desks \| IT Service Management \| IT Services \| ITIL \| Service Level Management \| Service Process Optimization Software \| Workforce Planning

Managing Today's Data Centers: Avoiding the Impending Crisis sponsored by Aperture - An Emerson Network Brand WHITE PAPER: High-density equipment has created significant benefits for organizations. However, there are challenges with high-density that could negatively impact organizations. Download this paper for a look at challenges and key issues facing organizations. Posted: 16 May 2007 \| Published: 01 May 2007 TOPICS: Blade Servers \| Cooling Equipment \| Data Center Management \| ITIL \| Power Generation Equipment \| Server Virtualization

Improve Your Business through Best Practice IT Management sponsored by Kaseya WHITE PAPER: This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face. Posted: 08 Oct 2007 \| Published: 01 Sep 2007 TOPICS: Application Life-Cycle Management \| Help Desk Management \| Help Desk Software \| IT Best Practices \| IT Management Services \| IT Service Management \| ITIL \| Management Service Providers \| OEMs \| Patch Management \| Remote Network Management \| Service Level Management \| VARs

BoxTone: Mobile User Management with ITIL and ITSM sponsored by BoxTone WHITE PAPER: This White Paper outlines the capabilities of Mobile User Management developed by BoxTone -- which for many of the best-known organizations are enabling improvements and efficiencies in responsiveness to mobile users, process, measurability, service... Posted: 15 Apr 2008 \| Published: 15 Apr 2008 TOPICS: Handheld Devices \| ITIL \| Mobile Device Management \| Mobile Device Management Software \| Service Level Management \| Wireless Computing

Transforming Storage Operations from Entrepreneurial to Predictive sponsored by EMC Corporation WHITE PAPER: Some organizations continue to operate without documented processes, procedures and polices. Learn how to avoid risks to services levels, business continuity - and a new approach to IT - one that moves from a reactive to a more predictive model. Posted: 13 Dec 2004 \| Published: 01 Dec 2004 TOPICS: Business IT Alignment \| Business Models \| Business Performance Management \| Change Management \| CMM (Capability Maturity Model) \| Document Management \| IT Best Practices \| ITIL \| Network Management \| Operational Metrics (Systems) \| Records Management \| SLA \| Storage Management \| Strategic Planning

eBook: Understanding GRC(Governance, Risk Management, and Compliance): Frameworks, Tools and Strategies sponsored by TechTarget Security EBOOK: Check out this expert eBook to learn about the benefits of implementing a GRC program and get best practices for integrating these strategies into your company's infrastructure. This eBook is sponsored by Application Security, Inc, Beyond Trust, Lumension Security, MessageLabs, Thawte, Varonis and Websense. Posted: 10 Dec 2008 \| Published: 10 Dec 2008 TOPICS: CobiT \| HIPAA \| ISO \| IT Governance \| ITIL \| Payment Card Industry Data Security Standard \| Regulatory Compliance \| Risk Management \| Sarbanes-Oxley Act of 2002 \| Security Management

IT Infrastructure Library Reports