IT Service Management White Papers

WHITE PAPER: In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...

Posted: 18 Jun 2009 | Published: 15 Jun 2009

WHITE PAPER: Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”

Posted: 17 Jun 2009 | Published: 15 Jun 2009

WHITE PAPER: IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...

Posted: 17 Jun 2009 | Published: 15 Jun 2009

WHITE PAPER: This paper explains how CIOs can use governance best practices to mitigate the depth and duration of performance declines that often accompany periods of change and innovation. It will clarify what governance is - and isn't - and articulate how CIOs can begin to improve governance within their organizations.

Posted: 13 Feb 2009 | Published: 13 Feb 2009

WHITE PAPER: This research shows that a lack of trust in IT's ability to deliver business value is one of the biggest hurdles that enterprises face in bringing IT and business closer together.

Posted: 13 Feb 2009 | Published: 13 Feb 2009

WHITE PAPER: This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK).

Posted: 10 Dec 2008 | Published: 10 Dec 2008

WHITE PAPER: This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library.

Posted: 10 Dec 2008 | Published: 01 Jan 2006

WHITE PAPER: Read this white paper to learn how IBM Tivoli Service Management Center for System z can help you reduce the overall cost of IT by transforming your data centre from a reactive, resource focus to a business-driven, proactive service.

Posted: 27 Oct 2008 | Published: 27 Oct 2008

WHITE PAPER: This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started.

Posted: 14 Oct 2008 | Published: 11 Oct 2008

WHITE PAPER: When selecting an enterprise-level monitoring solution, one of the first decisions the IT department needs to make is whether to opt for an agent based, or agentless monitoring solution. This paper helps you arrive at a decision.

Posted: 28 Jul 2008 | Published: 28 Jul 2008

WHITE PAPER: This third issue of the Virtual Data Center e-zine sifts through the maze of products and technologies that make up VMware's virtualization ecosystem. It then takes a comprehensive look at the new world of virtual desktop delivery and management

Posted: 19 Jun 2008 | Published: 01 Jun 2008

WHITE PAPER: Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.

Posted: 18 Jun 2008 | Published: 01 Aug 2008

WHITE PAPER: This white paper captures the experiences of six large companies running SAP applications using IBM® System p™ virtualization.

Posted: 17 Jun 2008 | Published: 16 Jun 2010

WHITE PAPER: The integration of EMC® Smarts® and Microsoft® System Center Operations Manager 2007 delivers the capabilities IT departments need to enable network-aware service management.

Posted: 17 Jan 2008 | Published: 01 Jan 2008

WHITE PAPER: This paper details an end to end service management solution that spans the entire infrastructure.

Posted: 19 Oct 2007 | Published: 01 Oct 2007

WHITE PAPER: This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.

Posted: 08 Oct 2007 | Published: 01 Sep 2007

WHITE PAPER: Gain insight into ITIL's CMDB, the drivers for adoption, potential pitfalls on the road to CMDB success, and best-practices guidance to organizations undertaking a CMDB initiative.

Posted: 09 Oct 2006 | Published: 01 Feb 2007