Service Desk Management White Papers

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Service Desk Management White Papers (View All Report Types)

Four ways HP productivity tools can help increase IT availability sponsored by Hewlett Packard Enterprise WHITE PAPER: Learn how to save IT admins time and effort by reducing general maintenance demands. This white paper discusses ways minimize help desk calls and simplify application deployment processes. Posted: 25 Oct 2007 \| Published: 01 Oct 2007 TOPICS: Application Deployment \| Business Processes \| Cost Benefit Analysis \| Desktop Management \| Downtime \| Help Desk Management \| High Availability \| IT Infrastructure \| RAS (Reliability, Availability, Serviceability)

Service Desk Consolidation Cuts Costs and Increases Service Quality sponsored by BMC Software, Inc. WHITE PAPER: The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits. Posted: 18 Jun 2009 \| Published: 15 Jun 2009 TOPICS: Customer Satisfaction \| Customer Service Best Practices \| Customer Support Software \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| IT Best Practices \| Service Level Management

Improve Your Business through Best Practice IT Management sponsored by Kaseya WHITE PAPER: This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face. Posted: 08 Oct 2007 \| Published: 01 Sep 2007 TOPICS: Application Life-Cycle Management \| Help Desk Management \| Help Desk Software \| IT Best Practices \| IT Management Services \| IT Service Management \| ITIL \| Management Service Providers \| OEMs \| Patch Management \| Remote Network Management \| Service Level Management \| VARs

Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs sponsored by BMC Software, Inc. WHITE PAPER: Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..” Posted: 17 Jun 2009 \| Published: 15 Jun 2009 TOPICS: Business Process Automation \| Business Process Reengineering \| Business Service Management \| Data Collection \| Help Desk Management \| IT Best Practices \| IT Service Management \| IT Services \| ITIL \| Service Level Management \| SOA \| SOA Governance

Manage Your Metadata to Better Manage Your Business sponsored by Informatica WHITE PAPER: Metadata management is the foundation of data integration. This white paper examines the business advantages of effective metadata management. Posted: 28 Jan 2009 \| Published: 28 Jan 2009 TOPICS: Best Practices \| Business Intelligence \| Data Governance \| Data Integration \| Metadata \| Systems Management

Comprehensive SQL Server Data Protection with Symantec Backup Exec 11d sponsored by Symantec Corporation WHITE PAPER: Choosing the proper backup and recovery plan for SQL Server can be a daunting task. Read this white paper and learn which model best suits your organization and can ease administration. Posted: 19 Nov 2007 \| Published: 01 Jan 2007 TOPICS: Continuous Data Protection \| Data Security \| Disaster Recovery \| High Availability \| SLA \| SLA Management Services \| SQL Server \| Systems Management

System Recovery-Breaking through the Dissimilar Hardware Restore Challenge sponsored by Symantec Corporation WHITE PAPER: This paper discusses how Symantec Backup Exec System Recovery Restore Anyware can dramatically change the way organizations perform a wide range of IT tasks, including bare-metal system recovery and restoration to dissimilar hardware. Posted: 20 Mar 2008 \| Published: 01 Dec 2007 TOPICS: Backups \| Change Management \| Disaster Recovery \| Hardware \| Recovery Time Objective \| Server Virtualization \| Systems Management

Enterprise Resource Planning Software: Taking the Plunge sponsored by VAI, Vormittag Associates, Inc. WHITE PAPER: Check out this white paper to discover the many benefits of Enterprise Resource Planning (ERP) software. Posted: 20 Mar 2009 \| Published: 20 Mar 2009 TOPICS: Call Centers \| CRM \| Data Integration \| ERP \| Sales Force Automation \| SMBs \| Software Selection \| Systems Operations \| Vendor Selection

Making Web 2.0 Work for Your Enterprise: Internal Deployments sponsored by Oracle Corporation WHITE PAPER: Making knowledge more visible increases innovation and shortens turnaround times. Increased collaboration accelerates productivity. With Web 2.0, your company transforms into a more-socially connected organization that reacts faster and more effectively to the market. Posted: 03 Apr 2009 \| Published: 01 Aug 2008 TOPICS: Blogs \| Collaboration \| IT Management \| IT Management Services \| Knowledge Management \| Market Trends \| Productivity \| Project Management \| Social Computing \| Social Networking \| Tagging \| Wikis

Hitachi IT Operations Analyzer: Root Cause Analysis for Supporting Fault Identification sponsored by Hitachi Vantara WHITE PAPER: Hitachi Data Systems introduces Hitachi IT Operations Analyzer software with unique Root Cause Analysis functionality. The IT Operations Analyzer is a powerful, proven approach to simplifying IT infrastructure management, with comprehensive performance and availability monitoring of up to 250 server, network and storage nodes. Posted: 04 Jun 2009 \| Published: 01 May 2009 TOPICS: Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| Fibre Channel SAN \| Fibre Channel Switches \| IT Management \| Network Monitoring \| TCO