Service Desk Management White Papers

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Four ways HP productivity tools can help increase IT availability
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Learn how to save IT admins time and effort by reducing general maintenance demands. This white paper discusses ways minimize help desk calls and simplify application deployment processes.
Posted: 25 Oct 2007 | Published: 01 Oct 2007

Hewlett Packard Enterprise

Improve Your Business through Best Practice IT Management
sponsored by Kaseya
WHITE PAPER: This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.
Posted: 08 Oct 2007 | Published: 01 Sep 2007

Kaseya

Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs
sponsored by BMC Software, Inc.
WHITE PAPER: Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
Posted: 17 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.

Service Desk Consolidation Cuts Costs and Increases Service Quality
sponsored by BMC Software, Inc.
WHITE PAPER: The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
Posted: 18 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.

Controlling Application Data Growth in the IBM z/OS Environment
sponsored by IBM
WHITE PAPER: This white paper explains how the IBM® Optim™ Data Growth Solution for z/OS offers proven capabilities that align the management of application data with your business objectives to maintain z/OS service levels and control costs.
Posted: 05 Dec 2008 | Published: 05 Dec 2008

IBM

Leasing Helps Small, Midsized Companies Stretch Their IT Dollars
sponsored by Hewlett Packard Company and Intel
WHITE PAPER: In the current economy, leasing can be a particularly attractive option for companies looking to deploy state-of-the-art technology while also conserving capital resources. Read this white paper and find out if leasing is right for your organization.
Posted: 06 Jul 2009 | Published: 06 Jul 2009

Hewlett Packard Company and Intel

Rational Asset Manager Made Practical
sponsored by IBM
WHITE PAPER: The eKit includes demos on how Rational Asset Manager tracks and audits your assets in order to utilize them for reuse.
Posted: 25 Nov 2008 | Published: 25 Nov 2008

IBM

REMOTE CONTROL: How to Reduce the Cost, Complexity and Risk of Managing Your Distributed IT Infrastructure
sponsored by Uplogix
WHITE PAPER: This white paper outlines the requirements of managing a highly distributed IT environment and examines how new secure remote management solutions can drastically reduce the cost, complexity and risk of managing remote locations.
Posted: 18 Apr 2008 | Published: 01 Apr 2008

Uplogix

Hitachi IT Operations Analyzer: Root Cause Analysis for Supporting Fault Identification
sponsored by Hitachi Vantara
WHITE PAPER: Hitachi Data Systems introduces Hitachi IT Operations Analyzer software with unique Root Cause Analysis functionality. The IT Operations Analyzer is a powerful, proven approach to simplifying IT infrastructure management, with comprehensive performance and availability monitoring of up to 250 server, network and storage nodes.
Posted: 04 Jun 2009 | Published: 01 May 2009

Hitachi Vantara

The Truth about Agent Vs. Agentless Monitorinng: A Short Guide to Choosing the Right Solution
sponsored by uptime software inc.
WHITE PAPER: When selecting an enterprise-level monitoring solution, one of the first decisions the IT department needs to make is whether to opt for an agent based, or agentless monitoring solution. This paper helps you arrive at a decision.
Posted: 28 Jul 2008 | Published: 28 Jul 2008

uptime software inc.