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Avon calling: what happens when lockdown eliminates your business model? sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, global beauty brand Avon explains how it coped with a lockdown dilemma – a door-to-door sales model when its reps couldn't leave home. Our buyer's guide examines the use of artificial intelligence in IT security. And we analyse the government's decision to strip Huawei from the UK's 5G network. Read the issue now. Posted: 08 Feb 2021 \| Published: 21 Jul 2020 TOPICS: Artificial Intelligence \| CIOs \| Cloud Storage \| Collaboration \| CRM \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Security \| Security Architectures

Computer Weekly – 14 January 2025: Generating customer experience at NatWest Bank sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we find out how NatWest Bank is using generative AI to enhance its customer experience. Our latest buyer's guide examines the emerging regulatory compliance environment affecting IT leaders. And we learn how Toyota is turning to automation to improve its helpdesk support service for employees. Read the issue now. Posted: 13 Jan 2025 \| Published: 14 Jan 2025 TOPICS: Application Development \| Applications Software \| Artificial Intelligence \| CIOs \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Financial Service Providers \| Financial Services \| IT Management \| IT Service Management \| IT Workforce \| Mobile Payments \| Regulatory Compliance

MicroScope – September 2019: Helping digital transformation sponsored by MicroScope EZINE: The channel is helping customers to digitally transform their businesses to keep up with trends and plan for the future Posted: 08 Feb 2021 \| Published: 06 Sep 2019 TOPICS: Business IT Alignment \| Business Processes \| Business Service Management \| Business Systems \| Channel Management \| Channel Management Software \| Managed Security Services \| Managed Security Services Providers \| Passwords

A Computer Weekly buyer's guide to Automating business processes sponsored by TechTarget ComputerWeekly.com EGUIDE: Automating business processes can save time and money. In this 15-page buyer's guide, Computer Weekly looks at how BPA can expand into new areas, the opportunities artificial intelligence has to offer and why it's so important to assess what's working optimally. Posted: 08 Feb 2021 \| Published: 07 Dec 2020 TOPICS: Artificial Intelligence \| Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Business Process Modeling \| Business Process Outsourcing \| Business Process Reengineering \| Business Processes \| IT Management

Billion Dollar Blindness sponsored by Informa TechTarget WEBCAST: Access this webcast to learn how using the latest intent data and AI-driven technologies can transform their productivity and yields from a market, an ICP, or a set of named ABM accounts. Posted: 08 Feb 2021 \| Premiered: Feb 19, 2020 TOPICS: Artificial Intelligence \| Business Activity Monitoring \| Business Communications \| Business Consulting Services \| Business Development \| Business Environment \| Business Management \| Business Metrics \| Business Models \| Business Performance Management \| Business Process Management \| Business Process Modeling \| Business Processes \| Business Service Management \| Marketing

Computer Weekly – 27 February 2024: Microsoft's 'unfair' cloud licensing under scrutiny sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we examine claims that Microsoft's licensing policies are damaging competition in the cloud. Our latest buyer's guide asks if hybrid cloud is now CIOs' end goal, and not just an interim step on the journey. And we look at how the focus on customer experience is impacting the unified comms market. Read the issue now. Posted: 23 Feb 2024 \| Published: 27 Feb 2024 TOPICS: CIOs \| Cloud Computing \| Collaborative Applications Software \| Communications Software \| Communications Systems \| Contact Center Management \| Contact Centers \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Hybrid clouds \| Licensing \| Microsoft Office \| Retail Channels \| Software Licensing \| Unified Messaging Systems

Computer Weekly - 12 October 2021: How AI - and puffins - are boosting renewable energy sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we find out how an artificial intelligence system for tracking puffins could help boost renewable energy use. We examine the often-overlooked, but often damaging, diversity issue of age discrimination in tech. And we look at the key considerations when choosing enterprise cloud file services. Read the issue now. Posted: 11 Oct 2021 \| Published: 11 Oct 2021 TOPICS: Artificial Intelligence \| Careers \| CIOs \| Cloud Computing \| Cloud Storage Services \| Customer Service \| Customer Support Software \| Energy Efficiency \| Financial Applications Software \| Financial Services \| Financial Systems \| Power Generation Equipment \| Power Supplies

Epicor ICE 2.0: Introducing Next-Generation Business Architecture sponsored by Epicor Software Corporation WHITE PAPER: Epicor Internet Component Environment (ICE) 2.0 is a modern business architecture and application framework which utilizes a 100% service-oriented architecture (SOA) and Web 2.0 technologies for a new breed of enterprise solution. Posted: 21 Nov 2008 \| Published: 21 Nov 2008 TOPICS: Business Processes \| CRM \| Enterprise Architectures \| Enterprise Systems \| ERP \| Globalization \| SOA \| Software

Let Customer Feedback Do the Driving sponsored by SPSS Inc. Worldwide Headquarters WHITE PAPER: As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation. Posted: 07 May 2009 \| Published: 31 May 2007 TOPICS: CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Profiles \| Customer Satisfaction \| Customer Service

OSS and CRM - Integration That Pays sponsored by Comarch Telecommunications WHITE PAPER: Previously, putting up with the gap between CRM and OSS worlds has been a viable - though not optimal - strategy for most operators. But now that the telecommunications industry is undergoing the "communications and content over IP" transformation, service providers are starting to redesign their business models and to rethink the infrastructure. Posted: 06 Jan 2009 \| Published: 06 Jan 2009 TOPICS: CRM \| Customer Service \| Fault Management \| Sales \| Telecommunications Industry \| VoIP

Web Self Service Reports