Patient Engagement Resources

The vast majority of provider call centers are built on legacy technology that's not built to unify data from voice, digital, and in-person interactions, offer channel choice, or empower self-service options that do more than frustrate.This whitepaper explores a better way.

Influenced by their consumer interactions, patients now expect easy, seamless, and personalized healthcare experiences.Gain insights from our major global research survey that show how healthcare providers are rethinking and repositioning contact centers in support of a reimagined PX.

The generative pre-trained transformer (GPT) large language models (LLMs) behind ChatGPT and some of the other generative AI systems are going to be transformative for healthcare contact centers. Find out how this exciting new technology will change everything from patient self-service to the role of the healthcare contact center agent.

Solving healthcare's biggest challenges—including patient access and provider shortages—requires a comprehensive, virtual-first approach to care. Download Fabric's end-to-end Care Enablement Guide for a unique perspective on a unified virtual-first approach to healthcare transformation.

Luminis Health faced rising wait times and staff burnout post-pandemic. To address these challenges, they partnered with Fabric to digitally transform their emergency department by digitizing the patient intake process, educating patients about their visit, and improving follow-up scheduling and PCP attachment.

Despite the barcode nearing its 75th anniversary and its implementation known to reduce healthcare errors by as much as 82%, many hospitals and clinics are still hesitant to embrace the technology. In this blog, Johnny Ong, Healthcare

From more accurate medical diagnoses to tracking inventory and equipment, barcodes are an invaluable tool for healthcare settings. In fact, it is difficult to identify a single medical action that would not benefit from barcodes. Read this blog to learn more about how 2D barcode technology and should be used in healthcare settings.

Eagle Physicians & Associates is a private, physician-owned and physician-led multispecialty medical group in Greensboro, North Carolina and is the largest affiliated provider organization of Triad Healthcare Network (THN) accountable care organization (ACO).

Saint Francis Healthcare Partners (SFHCP) is an independent organization founded in 1993 as a 50/50 physician-hospital organization. SFHCP implemented Bamboo Health's Pings solution, which are real-time care event notifications, in January of 2017.

Fisher-Titus Medical Center adopted Dragon Medical One and Dragon Ambient eXperience, saving 1-2 hours daily on documentation. This led to over $500K in physician recruitment savings, better patient-provider interactions, and improved documentation quality. Discover how Nuance solutions can enhance your clinical documentation in our Case Study.