Patient Engagement Resources

The vast majority of provider call centers are built on legacy technology that's not built to unify data from voice, digital, and in-person interactions, offer channel choice, or empower self-service options that do more than frustrate.This whitepaper explores a better way.

Influenced by their consumer interactions, patients now expect easy, seamless, and personalized healthcare experiences.Gain insights from our major global research survey that show how healthcare providers are rethinking and repositioning contact centers in support of a reimagined PX.

Organizations that partner with an experienced company can see immediate benefits to their patient transfers, which in turn support long-term retention and growth. Download this white paper to explore 5 benefits of outsourcing patient transfer services.

The generative pre-trained transformer (GPT) large language models (LLMs) behind ChatGPT and some of the other generative AI systems are going to be transformative for healthcare contact centers. Find out how this exciting new technology will change everything from patient self-service to the role of the healthcare contact center agent.

As many of us may have personally found out the hard way, health concerns don’t stick to a 9-to-5 schedule. For employers, physician practices, health systems, and other organizations, a 24/7 nurse triage service is an important

In this case study, discover why Conduit’s URAC-accredited 24/7 nurse-first line was a perfect fit for one of Ohio’s largest health insurance companies, significantly decreasing call hold times and abandonment rates while increasing member satisfaction.

Today’s patients demand convenient solutions to get the care they need when they need it, which often starts with a phone call to a health care call center. In this white paper, learn how a dedicated engagement line can establish trust and credibility, support educational initiatives, and improve care through patient outreach.

Edwin M. Oley, CEO of Mercy Health - Lorain in Ohio, discusses how partnering with Conduit Health Partners has improved their organization through efficient and expedited patient flow in to and out of their health system. Watch this short video to learn about their experience.

How much are unnecessary emergency room (ER) visits costing your organization and what strategies to reduce inappropriate ER visits are available? Explore tips for reducing ER visits, including the benefits of a nurse triage service, in this white paper.

A shift from an RN presence in physician practices to unlicensed assistive professionals, along with a transition of schedulers to a centralized location, has left limited options for patients to reach a licensed professional in a timely manner.