Help Desk Staff White Papers

WHITE PAPER: Intel IT offers guidelines for achieving quick returns and long term value with Intel vPro technology based on our experience in the first year of a multi-year deployment program.

Posted: 02 Apr 2009 | Published: 30 Dec 2008

WHITE PAPER: Upgrades help businesses to maintain a competitive edge in the market. Yet, upgrades pose their own set of challenges. This white paper lists the best practices that should be followed when upgrading to achieve maximum reliability.

Posted: 10 Jul 2008 | Published: 16 May 2008

WHITE PAPER: In this ROI investigation , HSBC Mexico can look forward to driving improved operating efficiencies across their IT support model, with a projected positive ROI of 605% and a break-even point achieved in 2 months, while serving as a foundation to drive worldwide adoption and savings through the use of Intel vPro technology.

Posted: 02 Apr 2009 | Published: 02 Apr 2009

WHITE PAPER: Learn about the seven types of hard questions you are likely to see on the CISSP examination and the best approaches for solving them.

Posted: 03 Apr 2006 | Published: 01 Mar 2006

WHITE PAPER: The goal of this white paper is to help Human Resource professionals understand the full scope of the growing information security profession and how it affects every aspect of an organization.

Posted: 14 Apr 2009 | Published: 09 Sep 2008

WHITE PAPER: Learn about a comprehensive technology for customers that want quick recovery and off-host backup support. Eliminate backup windows, reduce the performance load on application servers, and quickly bring applications back online after data c...

Posted: 19 Nov 2007 | Published: 01 Mar 2007

WHITE PAPER: With the explosion of data, storage environments are becoming more complex. Poorly designed storage infrastructures are putting companies at risk. Download this study to learn how storage managers built stronger storage management teams and environments.

Posted: 31 Jul 2006 | Published: 01 Jul 2006

WHITE PAPER: Information security professionals are facing a growing amount of pressure. This survey provides detailed insight into the important trends and opportunities emerging in the information security profession worldwide.

Posted: 03 Jun 2008 | Published: 03 Jun 2008

WHITE PAPER: The Project Management Network Diagram (PM Network Diagram) provides a visual illustration of the project management life cycle (in terms of the chain of events that take place in a project).

Posted: 06 Jul 2006 | Published: 01 Jan 2005

EGUIDE: IT help desk technicians, in the face of evolving end-user technology and tech-savvy employees, are fielding increasingly complex service requests. To succeed in their work today, technicians require a host of skills. Read this 7-page E-Guide for an overview of those skills.

Posted: 25 Oct 2023 | Published: 23 Oct 2023

WEBCAST: Healthcare Staffing is a $19 billion industry, yet there are significant challenges in this market as we are entering a Physician shortage. Recruiting physicians in this market has become increasingly difficult.

Posted: 22 Nov 2022 | Premiered: Aug 24, 2022

WHITE PAPER: Surveying 32,600 IT professionals, Yerbo found that 2 in 5 workers are at a high risk of burnout. So, what can a CIO do to alleviate IT staff’s stress? Dig into this white paper to discover how CIOs can mitigate burnout in 6 steps.

Posted: 14 Dec 2023 | Published: 14 Dec 2023

VIDEO: Specops Secure Service Desk prevents social engineering attacks by enforcing secure user verification. By requiring multiple MFA factors before password resets or account unlocks, it protects against attacks like the MGM Resorts breach. Watch this video to learn how to safeguard your service desk from cybercriminals.

Posted: 24 Mar 2025 | Premiered: 24 Mar 2025

EZINE: In this issue, read about how the Covid-19 pandemic has allowed for managed services players to show their worth, and discover how the use of collaborative tools has made businesses consider how to make conference calls more engaging

Posted: 08 Feb 2021 | Published: 03 Jul 2020

VIDEO: Today’s IT staff members have a ton on their plate. On top of their usual tasks, they’re also responsible for ensuring that the organization’s telecom infrastructure is operational and secure. This also means they’re in charge of the costs and services. However, it can be difficult to keep up. Tune into this short video to learn more.

Posted: 10 Feb 2025 | Premiered: 11 Feb 2025

EGUIDE: In this e-guide: Computer Weekly has announced the 11th annual UKtech50, our definitive list of the movers and shakers in UK technology – the CIOs, industry executives, public servants and business leaders driving the role of technology in the UK economy.

Posted: 15 Mar 2021 | Published: 08 Mar 2021

PRODUCT OVERVIEW: Specops Secure Service Desk boosts service desk security with robust user authentication. It offers various identity verification options, enforces authentication for password resets, and provides audit logs. Integrating with Active Directory, it supports third-party identity services. Read the datasheet to see how it enhances security posture.

Posted: 06 Mar 2025 | Published: 06 Mar 2025

CASE STUDY: Singing River Health System improved clinician efficiency with Dragon Medical One, a cloud-based speech recognition tool. Its pre-built commands, voice shortcuts, and mobile features streamlined workflows with minimal training. Users save about 40 hrs. monthly through automated documentation. Uncover the benefits to your company in this case study.

Posted: 22 Mar 2025 | Published: 22 Mar 2025

BLOG: Whether it’s between patients or other employees, stressful situations can escalate quickly at a hospital or clinic. And with workplace violence on the rise, nurses want to be reassured they can easily call for help in an emergency. Read this blog to learn how to enable personal safety and retain key staff at your healthcare provider.

Posted: 23 Apr 2024 | Published: 23 Apr 2024

EGUIDE: Water utility company Scottish Water needed a way to simplify the onboarding process for new employees. Download this expert guide to see how the water utility company benefitted from using ServiceNow to reinvent how they onboard new staff.

Posted: 08 Feb 2021 | Published: 12 Jul 2018

EZINE: In this week's Computer Weekly, we look at the emerging technologies being used to improve employee experience and raise staff loyalty and motivation. The CIO of the Football Association explains how IT is changing the way the national game is administered. And we examine the growing role of AI in preventing cyber attacks. Read the issue now.

Posted: 08 Feb 2021 | Published: 06 Aug 2019

BUYER'S GUIDE: As organizations prepare for CMMC compliance, securing privileged accounts is critical. This CMMC Access Control Checklist outlines key steps, including limiting admin access, implementing just-in-time access, and applying the principle of least privilege. Review the checklist to ensure alignment with CMMC access control best practices.

Posted: 31 Jan 2025 | Published: 31 Jan 2025

EBOOK: How do operational and strategic IT differ? Along with exploring how the approaches are unique, this e-book highlights the importance of balancing them—and how an MSP can support your business with that endeavor.

Posted: 14 Jul 2023 | Published: 14 Jul 2023

WHITE PAPER: Organizations of all sizes have very similar goals: keeping the workforce productive, including hybrid workers, lessening the burden on the IT help desk, and putting care into the employee experience. With the digital employee experience (DEX) being a focus of employee’s today, employers that get it right will succeed. Read on to learn more.

Posted: 08 Sep 2023 | Published: 09 Sep 2023

EGUIDE: In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.

Posted: 08 Feb 2021 | Published: 30 Apr 2019

PRODUCT OVERVIEW: Zebra Technologies offers military retail solutions to address challenges like security, inventory management, and staff coordination. Their suite of products, including scanners, RFID readers, and mobile devices, can help enhance efficiency, security, and the customer experience. Read the full product brief to learn more.

Posted: 27 Sep 2024 | Published: 27 Sep 2024

CASE STUDY: Quinns of Baltinglass improved its mail processing with Quadient Impress, automating over 20,000 documents monthly. This cut processing time by 8x, enhanced GDPR compliance, boosted staff morale, and increased productivity. Read the case study to learn how automated communications can streamline operations and enhance customer service.

Posted: 25 Mar 2025 | Published: 25 Mar 2025

CASE STUDY: Toast, a restaurant tech provider, improved operations by centralizing on Atlassian's cloud solutions, enhancing visibility, collaboration, and incident resolution for Engineering and DevOps teams. With Jira Service Management, Toast boosted service delivery, innovation, and support. Learn how Atlassian helped Toast empower restaurants.

Posted: 07 Mar 2025 | Published: 07 Mar 2025

EBOOK: Digital transformation in higher education means moving from legacy systems to digital solutions that improve operations within budget limits. This guide explains how cloud, AI tools, finance solutions, and wellbeing strategies boost student outcomes and reduce staff workload. Read this e-book to plan your organization's own digital transformation.

Posted: 19 Mar 2025 | Published: 19 Mar 2025

ASSESSMENT TOOL: This outsourced IT savings calculator helps companies compare costs of an MSP vs. internal IT staff. Most organizations save 70-80% by outsourcing. Explore the potential cost savings for your business.

Posted: 21 Feb 2025 | Published: 21 Feb 2025

VIDEO: Specops Password Policy boosts Active Directory security by blocking over 4 billion compromised passwords. It simplifies compliance and reduces help desk tickets with user-friendly password guidance. Administrators can use GPOs to create detailed password policies, enhancing security. Discover how this tool reduces your attack surface.

Posted: 18 Mar 2025 | Premiered: 18 Mar 2025

EBOOK: This comprehensive e-book provides MSPs with a blueprint for implementing end-to-end security automation across their operations. Learn how to accelerate security workflows, enhance identity management, and secure privileged accounts to protect against evolving threats. Read the full e-book to unlock these strategies.

Posted: 03 Dec 2024 | Published: 03 Dec 2024

EZINE: In this week's Computer Weekly, with organisations increasingly turning to low-code/no-code tools to enable "citizen developers" among staff – we look at whether this can help to ease software developer skills shortages. Read the issue now.

Posted: 21 Aug 2023 | Published: 22 Aug 2023

CASE STUDY: Aiming to converge its IT and OT environments, KAN Group took the opportunity to address its wider networking and security challenges. Following a market evaluation, download this case study to learn why the company deployed Fortinet Secure SD-WAN for a unified network and security infrastructure.

Posted: 10 Oct 2024 | Published: 01 Jun 2024