Help Desk Staff White Papers

WHITE PAPER: In this ROI investigation , HSBC Mexico can look forward to driving improved operating efficiencies across their IT support model, with a projected positive ROI of 605% and a break-even point achieved in 2 months, while serving as a foundation to drive worldwide adoption and savings through the use of Intel vPro technology.

Posted: 02 Apr 2009 | Published: 02 Apr 2009

WHITE PAPER: Intel IT offers guidelines for achieving quick returns and long term value with Intel vPro technology based on our experience in the first year of a multi-year deployment program.

Posted: 02 Apr 2009 | Published: 30 Dec 2008

WHITE PAPER: Upgrades help businesses to maintain a competitive edge in the market. Yet, upgrades pose their own set of challenges. This white paper lists the best practices that should be followed when upgrading to achieve maximum reliability.

Posted: 10 Jul 2008 | Published: 16 May 2008

WHITE PAPER: With the explosion of data, storage environments are becoming more complex. Poorly designed storage infrastructures are putting companies at risk. Download this study to learn how storage managers built stronger storage management teams and environments.

Posted: 31 Jul 2006 | Published: 01 Jul 2006

WHITE PAPER: The goal of this white paper is to help Human Resource professionals understand the full scope of the growing information security profession and how it affects every aspect of an organization.

Posted: 14 Apr 2009 | Published: 09 Sep 2008

WHITE PAPER: Information security professionals are facing a growing amount of pressure. This survey provides detailed insight into the important trends and opportunities emerging in the information security profession worldwide.

Posted: 03 Jun 2008 | Published: 03 Jun 2008

WHITE PAPER: Learn about a comprehensive technology for customers that want quick recovery and off-host backup support. Eliminate backup windows, reduce the performance load on application servers, and quickly bring applications back online after data c...

Posted: 19 Nov 2007 | Published: 01 Mar 2007

WHITE PAPER: The Project Management Network Diagram (PM Network Diagram) provides a visual illustration of the project management life cycle (in terms of the chain of events that take place in a project).

Posted: 06 Jul 2006 | Published: 01 Jan 2005

WHITE PAPER: Learn about the seven types of hard questions you are likely to see on the CISSP examination and the best approaches for solving them.

Posted: 03 Apr 2006 | Published: 01 Mar 2006

EGUIDE: The modernization of end-user technology, combined with today’s more tech-savvy employee, means IT help desks are fielding more complex service requests than ever before. Download this custom TechTarget e-Guide to discover the requirements of the modern help desk and how you can equip your employees for success.

Posted: 25 Oct 2023 | Published: 23 Oct 2023

WEBCAST: Healthcare Staffing is a $19 billion industry, yet there are significant challenges in this market as we are entering a Physician shortage. Recruiting physicians in this market has become increasingly difficult.

Posted: 22 Nov 2022 | Premiered: Aug 24, 2022

CASE STUDY: Lakeville Area Public Schools, a district south of Minneapolis, has been growing rapidly, now supporting almost 11,000 students across 20 buildings. Discover how Jamf Pro helped them keep their tech support hours down and successfully navigate budget cuts with ease. in this case study.

Posted: 11 Jun 2024 | Published: 11 Jun 2024

PRODUCT OVERVIEW: Passwords, credentials, and secrets are a leading cause of data breaches. Keeper Enterprise Password Manager offers comprehensive authentication and encryption to prevent breaches, reduce costs, and ensure compliance. Learn how Keeper can enhance your cybersecurity - read the full product overview.

Posted: 06 Sep 2024 | Published: 06 Sep 2024

EGUIDE: In this e-guide: Computer Weekly has announced the 11th annual UKtech50, our definitive list of the movers and shakers in UK technology – the CIOs, industry executives, public servants and business leaders driving the role of technology in the UK economy.

Posted: 15 Mar 2021 | Published: 08 Mar 2021

EZINE: In this issue, read about how the Covid-19 pandemic has allowed for managed services players to show their worth, and discover how the use of collaborative tools has made businesses consider how to make conference calls more engaging

Posted: 08 Feb 2021 | Published: 03 Jul 2020

CASE STUDY: Specsavers, the world's largest privately owned optical group, needs to defend its position and provide affordable, quality care to patients and customers. To do this, every aspect of the business must run smoothly, including its IT desk and support. Discover how TeamViewer Tensor makes it all possible in this case study.

Posted: 21 Mar 2024 | Published: 21 Mar 2024

CASE STUDY: Wipro, a leading global information technology company, was trying to identify solutions that could help automate their global end user support service desk in order to improve their current employee experience. Explore how the integration of LogMeIn Rescue and Rescue Lens helped automate their service desk in this case study.

Posted: 21 Feb 2024 | Published: 21 Feb 2024

BLOG: Whether it’s between patients or other employees, stressful situations can escalate quickly at a hospital or clinic. And with workplace violence on the rise, nurses want to be reassured they can easily call for help in an emergency. Read this blog to learn how to enable personal safety and retain key staff at your healthcare provider.

Posted: 23 Apr 2024 | Published: 23 Apr 2024

EBOOK: Discover how a unified scheduling platform can help healthcare organizations optimize their workforce, reduce burnout, and improve patient care. This e-book explores the challenges facing the healthcare workforce and the benefits of a purpose-built scheduling solution. Read the full e-book to learn more.

Posted: 18 Nov 2024 | Published: 17 Jul 2024

EGUIDE: Water utility company Scottish Water needed a way to simplify the onboarding process for new employees. Download this expert guide to see how the water utility company benefitted from using ServiceNow to reinvent how they onboard new staff.

Posted: 08 Feb 2021 | Published: 12 Jul 2018

EZINE: In this week's Computer Weekly, we look at the emerging technologies being used to improve employee experience and raise staff loyalty and motivation. The CIO of the Football Association explains how IT is changing the way the national game is administered. And we examine the growing role of AI in preventing cyber attacks. Read the issue now.

Posted: 08 Feb 2021 | Published: 06 Aug 2019

INFOGRAPHIC: In this infographic, you'll discover how Marvis Virtual Network Assistant from Juniper Mist AI can help your organization. Marvis identifies and resolves network issues before customers notice, reducing support tickets and enhancing the IT help desk experience. Tap into the infographic now to learn more.

Posted: 18 Sep 2024 | Published: 26 Sep 2024

FORRESTER TOTAL ECONOMIC IMPACT REPORT: This white paper examines the total economic impact of Cisco ThousandEyes End User Monitoring. Learn how ThousandEyes can help you secure remote access, improve productivity, and enhance IT efficiency. Read the full Forrester Total Economic Index to discover the benefits.

Posted: 08 Aug 2024 | Published: 08 Aug 2024

EBOOK: How do operational and strategic IT differ? Along with exploring how the approaches are unique, this e-book highlights the importance of balancing them—and how an MSP can support your business with that endeavor.

Posted: 14 Jul 2023 | Published: 14 Jul 2023

ESG WHITE PAPER: The distributed workforce is creating complex challenges for midsize organizations. This white paper explores how partners can help build a comprehensive distributed workforce strategy to address issues like device sprawl, technology consolidation, and security. Read the full Enterprise Strategy Group white paper to learn more.

Posted: 15 Jun 2023 | Published: 27 Sep 2024

WHITE PAPER: Organizations of all sizes have very similar goals: keeping the workforce productive, including hybrid workers, lessening the burden on the IT help desk, and putting care into the employee experience. With the digital employee experience (DEX) being a focus of employee’s today, employers that get it right will succeed. Read on to learn more.

Posted: 08 Sep 2023 | Published: 09 Sep 2023

EGUIDE: In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.

Posted: 08 Feb 2021 | Published: 30 Apr 2019

EBOOK: This e-book explores how generative AI is reshaping the modern workplace, from streamlining onboarding and service desk operations to empowering frontline workers. Read on now to discover the synergy between traditional and generative AI and learn how to responsibly harness its potential.

Posted: 23 Sep 2024 | Published: 23 Sep 2024

EBOOK: This comprehensive e-book provides MSPs with a blueprint for implementing end-to-end security automation across their operations. Learn how to accelerate security workflows, enhance identity management, and secure privileged accounts to protect against evolving threats. Read the full e-book to unlock these strategies.

Posted: 03 Dec 2024 | Published: 03 Dec 2024

PRODUCT OVERVIEW: State and local governments have a vast array of services they need to support their constituents with. In this brief, learn how centralized remote IT connectivity helps you manage and maintain all of these critical services—without requiring additional staff or infrastructure.

Posted: 15 Dec 2023 | Published: 15 Dec 2023

EZINE: In this week's Computer Weekly, with organisations increasingly turning to low-code/no-code tools to enable "citizen developers" among staff – we look at whether this can help to ease software developer skills shortages. Read the issue now.

Posted: 21 Aug 2023 | Published: 22 Aug 2023

EGUIDE: he Computer Weekly 2016-2017 salary survey, which questioned 190 IT and business professionals in Benelux, found that, as expected, senior IT managers command the highest salaries, with an average annual income of €128,180.

Posted: 08 Feb 2021 | Published: 08 Jun 2017

CASE STUDY: Aiming to converge its IT and OT environments, KAN Group took the opportunity to address its wider networking and security challenges. Following a market evaluation, download this case study to learn why the company deployed Fortinet Secure SD-WAN for a unified network and security infrastructure.

Posted: 10 Oct 2024 | Published: 01 Jun 2024

EZINE: The channel is helping customers to digitally transform their businesses to keep up with trends and plan for the future

Posted: 08 Feb 2021 | Published: 06 Sep 2019