Training Centers White Papers

WHITE PAPER: This white paper considers some of the reasons that institutions and enterprises are turning to eLearning to engage learners with ideas and information. It also gives suggestions for creating digital learning experiences that engage learners.

Posted: 19 Jul 2007 | Published: 01 May 2007

WHITE PAPER: SAS technology has been proven to be the most versatile storage solution in data transfer and high performance. Read this white paper to learn about a solution that renders the necessary performance needed for your client's expanding market requirements.

Posted: 22 Aug 2007 | Published: 01 Aug 2007

EBOOK: Today, healthcare providers have ample opportunity to ensure quality service. But current issues facing the industry such as the great resignation, budget constraints, and heightened consumer expectations, make things difficult for your agents. For a better patient experience, your first focus should be on the contact center. Read on to learn why.

Posted: 19 Jun 2024 | Published: 19 Jun 2024

EBOOK: Trying to cross-correlate how one vendor implements a product feature and comparing it to another vendor's features can be a daunting task. Backup and recovery software moves data through almost the entire data center infrastructure, so implementing it, training staff and obtaining support for it is no small feat.

Posted: 14 Jun 2022 | Published: 14 Jun 2022

EGUIDE: By providing specialty-specific EHR training, using e-learning modules, and encouraging ongoing EHR education, healthcare organizations can help promote clinician satisfaction.

Posted: 11 Apr 2024 | Published: 11 Apr 2024

WHITE PAPER: Let’s face it, no one calls into a contact center to tell employees that they are doing a good job. Your customers call in because they have an issue or need assistance. This is why when your agents are trained in compassion and empathy, your organization can reap the benefits of increased brand loyalty and increased revenue. Read on to see how.

Posted: 19 Jun 2024 | Published: 19 Jun 2024

PODCAST: In this episode, we look at NHS transformation, IR35 tax reforms, and using digital tech for staff training.

Posted: 08 Feb 2021 | Premiered: Feb 19, 2019

EBOOK: The generative pre-trained transformer (GPT) large language models (LLMs) behind ChatGPT and some of the other generative AI systems are going to be transformative for healthcare contact centers. Find out how this exciting new technology will change everything from patient self-service to the role of the healthcare contact center agent.

Posted: 12 Dec 2023 | Published: 12 Dec 2023

EBOOK: It's important for an organisation to pick training tools that suit its needs. In this 16-page buyer's guide, Computer Weekly looks at how to cultivate the right learning culture, the best security training options and why post-pandemic reskilling needs to focus on main frames.

Posted: 17 Mar 2022 | Published: 17 Mar 2022

EZINE: Amsterdam University of Applied Sciences has launched a centre of expertise in applied artificial intelligence, and students from all faculties of the university will learn how to apply AI in their field of study.

Posted: 26 Apr 2021 | Published: 13 May 2021

WHITE PAPER: Explore the benefits of an omnichannel contact center, including reduced churn, improved customer experience, and enhanced service. Learn about key features like unified customer view, intelligent routing, and workforce enablement. Download the guide to discover how to implement an effective omnichannel strategy.

Posted: 20 Feb 2025 | Published: 21 Feb 2025

EZINE: In this handbook, Computer Weekly looks at what it takes to make it in Asia-Pacific's cyber security industry.

Posted: 23 Jun 2022 | Published: 23 Jun 2022

EBOOK: This guide outlines creating an effective ethics and compliance training program, covering planning, implementation, and measurement strategies to address risks and foster an ethical culture. Learn to develop a multiyear education plan tailored to your company's needs. Read the full e-book for detailed insights on building a robust program.

Posted: 28 Feb 2025 | Published: 28 Feb 2025

EZINE: There is a lot of uncertainty in the world right now, and businesses might be forgiven for taking a cautious approach to their planning. But one thing is certain, and that is that oil-rich countries in the Middle East will continue to invest heavily in diversifying their economies.

Posted: 23 Jan 2024 | Published: 23 Jan 2024

CASE STUDY: “Amaze Our Customers”: This is Van Horn Automotive Group’s philosophy. To continue fulfilling that mission, Van Horn set out to transform its communications system. This case study maps out the journey, breaking down how, in addition to modernizing its communications, Van Horn improved its onboarding training. Read on for more details.

Posted: 18 Jul 2024 | Published: 18 Jul 2024

CASE STUDY: Javeriana University in Colombia upgraded its medical simulation center with Shure's audio solutions, including Microflex Advance and Centraverse systems. The improved audio quality enhanced communication, realism, and the learning experience. Read the full case study to see how Shure's technology helped Javeriana excel.

Posted: 20 Feb 2025 | Published: 20 Feb 2025

EBOOK: By 2028, one in three enterprise software applications will have AI agents. A Center of Excellence (CoE) approach helps teams align AI initiatives and build a scalable foundation for success.

Posted: 08 Feb 2025 | Published: 08 Feb 2025

EZINE: Artificial intelligence roles abound in the era of digitisation. In this handbook, focused on AI in the Asia-Pacific region, Computer Weekly looks at AI ethics, how to make it as a machine learning engineer, Accenture's push for tech talent and cyber security research lab advice.

Posted: 20 Jul 2023 | Published: 20 Jul 2023

WHITE PAPER: In this white paper, explore the most important trends of AI workloads and today’s top data center challenges, and discover essential guidance to address these challenges for each physical infrastructure category—including power, cooling, racks, and software management, and more.

Posted: 18 Jun 2024 | Published: 18 Jun 2024

BUYER'S GUIDE: Wondering about SOC as a Service costs versus building an in-house security operations center? Most companies save 60-80% by outsourcing SOC functions. This free calculator helps you compare costs including staff salaries, software, training, and security infrastructure. Use it to make an informed decision about your cybersecurity strategy.

Posted: 21 Mar 2025 | Published: 22 Mar 2025

CASE STUDY: Marriott International consolidated its vast tech stack and implemented NICE CXone to improve global customer service operations. The result was enhanced visibility, streamlined management, and increased agent satisfaction. Read the full case study to learn how Marriott achieved these benefits.

Posted: 23 Jan 2025 | Published: 24 Jan 2025

EBOOK: Discover how generative AI will revolutionize the contact center of the future. Explore the impact on conversational AI, analytics, knowledge management, and more. Learn how to leverage this powerful technology while addressing key ethical considerations. Read the full e-book to learn more.

Posted: 29 Jul 2024 | Published: 30 Jul 2024

PRODUCT OVERVIEW: Empower your contact center with InterVision's ConnectIV CX Professional Services. Elevate customer service, achieve operational excellence, and deliver outstanding experiences. Learn more in this white paper.

Posted: 23 Jul 2024 | Published: 30 Jul 2024

EBOOK: As AI transforms data centers, operators face challenges in infrastructure planning. This e-book addresses 13 key questions about power, fiber connectivity, and cooling for AI environments. Learn to prepare your data center with insights on GPU selection, cabling, and cooling. Ensure your infrastructure is ready for the AI revolution.

Posted: 17 Mar 2025 | Published: 18 Mar 2025

EBOOK: Discover how AI-powered automation can help contact centers manage seasonal staffing challenges and deliver exceptional customer experiences during the holiday rush. Download this e-book to learn more.

Posted: 04 Jun 2024 | Published: 04 Jun 2024

EGUIDE: The Covid-19 pandemic is turning out to be a big fork in the road for many companies. But what about the industry that keeps the lights on for them?

Posted: 08 Feb 2021 | Published: 12 Aug 2020

EGUIDE: As customer vulnerability evolves, organizations must adapt. Learn how AI, agent training, and empathetic policies can help you support vulnerable customers. Read the full guide to discover best practices for delivering exceptional service.

Posted: 06 Dec 2024 | Published: 06 Dec 2024