Web-Based Self Service White Papers

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Data Center Transformation
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This paper looks at HP's approach to Data Center Transformation and how it can help enterprise data centers reduce costs, manage risks, and support business growth.
Posted: 14 Feb 2008 | Published: 01 Sep 2007

Hewlett Packard Enterprise

Managing Product Recalls to Reduce Risk and Minimize Cost
sponsored by Sage North America
WHITE PAPER: With an integrated enterprise system like Sage ERP X3, food producers can use the same system to address industry-specific requirements and product recalls.
Posted: 13 Jan 2009 | Published: 13 Jan 2009

Sage North America

Demystifying Customer Service Correspondence Work Flow in Cards
sponsored by Wipro
WHITE PAPER: Methods for capturing customer attention and loyalty may have changed over the years, but the basic DNA of business has not - a focus on establishing new customer relationships and retaining existing ones. This paper provides both a business & technology insight into the credit card customer service workflow.
Posted: 13 May 2009 | Published: 12 May 2009

Wipro

Unsung Heroes - How Routing & Switching Keep the Business Going
sponsored by Cisco Systems, Inc.
WHITE PAPER: Routers and switches are the building blocks for all business communications from data to voice and video to wireless access.
Posted: 02 Feb 2009 | Published: 02 Feb 2009

Cisco Systems, Inc.

HP Virtualized Infrastructure Solutions for mySAP™ Business Suite - A Roadmap to Increased Flexibility and Manageability of Your SAP Landscape
sponsored by Hewlett Packard Enterprise
WHITE PAPER: The HP Virtualized Infrastructure Solutions for mySAP Business Suite provide the infrastructure components, management tools, and best practice methodologies to implement and operate SAP's Adaptive Computing infrastructure.
Posted: 02 Jul 2008 | Published: 01 Apr 2005

Hewlett Packard Enterprise

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability
sponsored by SAP America, Inc.
WHITE PAPER: The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.
Posted: 17 Sep 2008 | Published: 17 Sep 2008

SAP America, Inc.

SAP Netweaver: Streamlining the Transition to Services-Based IT Security
sponsored by SAP America, Inc.
WHITE PAPER: This paper describes how the SAP NetWeaver® platform and its components help IT organizations align with their enterprise business requirements in the area of security.
Posted: 18 Jun 2008 | Published: 01 Feb 2006

SAP America, Inc.

Introduction to Requirements - The Critical Details That Make or Break a Project
sponsored by Global Knowledge
WHITE PAPER: This whitepaper will discuss the various kinds of information technology requirements, their importance, the different requirement types, the concept of requirements engineering and the process for gathering requirements.
Posted: 10 Dec 2008 | Published: 10 Dec 2008

Global Knowledge

Collaborative and Comprehensive: A Bold New Look for Global Sourcing
sponsored by Accenture
WHITE PAPER: This paper explores challenges and opportunities inherent in the global sourcing movement and provides at least five capabilities to be mastered if an organization is to achieve world-class status in the sourcing approaches and management techniques.
Posted: 26 Jun 2008 | Published: 01 Sep 2007

Accenture

The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy?
sponsored by ABS Associates, Inc.
WHITE PAPER: Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy.
Posted: 13 Feb 2008 | Published: 13 Feb 2008

ABS Associates, Inc.