.NET Reports

WHITE PAPER: The Cyber Resilience Act (CRA) was developed to improve the cybersecurity of digital products by establishing essential requirements for manufacturers to ensure their products reach the market with fewer vulnerabilities. This user’s guide aims to shed light on CRA compliance. Read on to learn more.

Posted: 21 Jun 2024 | Published: 21 Jun 2024

PRODUCT OVERVIEW: Many enterprises have accidentally exposed critical data via their public cloud infrastructure because of misconfigurations or lax policies. Explore the full benefits of a new cloud security offering, Centripetal’s CleanINTERNET® designed to defend your assets from cyber threats by leveraging dynamic threat intelligence on a mass scale.

Posted: 21 Jun 2024 | Published: 21 Jun 2024

BLOG: Marriott's CISO leverages partnerships with AWS, Deloitte, and Palo Alto Networks to enhance cybersecurity using generative AI and machine learning. Their tri-party services provide an end-to-end platform that unifies business and security data to detect threats and enable quick response. Read the full blog post to learn more.

Posted: 20 Jun 2024 | Published: 20 Jun 2024

INFOGRAPHIC: Regardless of industry, keeping data in the cloud comes with risks. Hackers want your customer information, financials, and anything else they get their hands on. To combat this, you need a solid cloud security posture. For a truly comprehensive cloud protection program, you need the right capabilities. Read on to learn what they are.

Posted: 19 Jun 2024 | Published: 19 Jun 2024

BLOG: When it comes to your contact center, in order to keep up with both consumer demands and agent satisfaction, you need the right tools to get the job done. With so many rapid changes happening in the customer service technology space, it can be difficult to keep up, but with the right partner it doesn’t have to be. Read on to learn more.

Posted: 19 Jun 2024 | Published: 19 Jun 2024

RESEARCH CONTENT: The contact center has become one of the most important factors when it comes to customer retention in the banking sector. But it’s more than just achieving daily KPI’s, it’s about optimizing your services by focusing on the metrics that truly matter. Read on to learn about the five most important performance metrics for the call center.

Posted: 19 Jun 2024 | Published: 19 Jun 2024

WHITE PAPER: Let’s face it, no one calls into a contact center to tell employees that they are doing a good job. Your customers call in because they have an issue or need assistance. This is why when your agents are trained in compassion and empathy, your organization can reap the benefits of increased brand loyalty and increased revenue. Read on to see how.

Posted: 19 Jun 2024 | Published: 19 Jun 2024

EBOOK: Today, healthcare providers have ample opportunity to ensure quality service. But current issues facing the industry such as the great resignation, budget constraints, and heightened consumer expectations, make things difficult for your agents. For a better patient experience, your first focus should be on the contact center. Read on to learn why.

Posted: 19 Jun 2024 | Published: 19 Jun 2024

VIDEO: Research shows that AI and analytics bring a total annual value of up to $2 trillion to the financial services sector. One main driver for this is the adoption of AI in the contact center to improve the speed, accuracy, and efficiency of customer service operations. Watch this video to learn how you can leverage AI to power your CX to a new level.

Posted: 19 Jun 2024 | Premiered: 19 Jun 2024

WHITE PAPER: Hybrid cloud has created new opportunities in enterprise data science by breaking down silos between cloud and on-prem environments while maintaining compliance and fostering collaboration at the same time. Read on to discover 5 key considerations that you should have in mind when designing your AI/ML stack for the hybrid future.

Posted: 19 Jun 2024 | Published: 19 Jun 2024

CASE STUDY: In this case study, you’ll find out how Seattle's King County Water Taxis improved passenger connectivity with a reliable, high-performance cellular solution from Cradlepoint. Read on now to learn how they streamlined network management and reduced signal loss to enhance the onboard experience for both customers and staff.

Posted: 19 Jun 2024 | Published: 19 Jun 2024

WHITE PAPER: The shift to cloud-based voice platforms is transforming communication and collaboration in businesses worldwide. Download this white paper to unlock key compliance considerations to prepare for the shift to cloud voice.

Posted: 19 Jun 2024 | Published: 19 Jun 2024

BLOG: Discover how ConnectIV CX, a revolutionary contact center solution by InterVision, leverages cutting-edge AI/ML, cloud flexibility, and customer-centric design to transform the contact center experience. Learn more by reading the full blog post.

Posted: 18 Jun 2024 | Published: 18 Jun 2024

WHITE PAPER: In this white paper, sort out the fact and fiction of how generative AI can transform system integration for enterprises, and find out the opportunities (and pitfalls) you can’t afford to overlook.

Posted: 18 Jun 2024 | Published: 18 Jun 2024

PRODUCT OVERVIEW: Discover how together Panduit can transform your infrastructure to support your AI initiatives by checking out this product overview.

Posted: 18 Jun 2024 | Published: 18 Jun 2024

INFOGRAPHIC: Fortunately, as AI shifts the data center landscape, Panduit’s team of AI-ready experts is here to assist; find out how in this infographic.

Posted: 18 Jun 2024 | Published: 18 Jun 2024

BLOG: Check out this blog post to find out the essential trends that are shaping the future of the AI-powered data centers of tomorrow.

Posted: 18 Jun 2024 | Published: 18 Jun 2024

EBOOK: As the AI landscape rapidly evolves, how can you ensure that your organization’s approach to AI is responsible? In this 18-page e-book “Strategies and Practices for Responsible AI,” unlock insights from Vice President and Senior Director of TDWI Research for advanced analytics, Fern Halper, Ph.D.

Posted: 18 Jun 2024 | Published: 18 Jun 2024

WHITE PAPER: In this white paper, explore the most important trends of AI workloads and today’s top data center challenges, and discover essential guidance to address these challenges for each physical infrastructure category—including power, cooling, racks, and software management, and more.

Posted: 18 Jun 2024 | Published: 18 Jun 2024

RESEARCH CONTENT: As economic pressures force consumers to be more money conscious, organizations recognize the stakes. In this Talkdesk Research Report, 303 global responses were collected among CX professionals employed by Retail and eCommerce organizations with more than 200 full-time employees. Read on to learn more.

Posted: 15 Jun 2024 | Published: 15 Jun 2024

BLOG: Contact centers are evolving with the rise of omnichannel communication, IoT, self-service, and AI. Learn how virtual contact centers can help you connect with customers, empower agents, and leverage analytics to deliver excellent service. Read the full blog post to discover the future of contact centers.

Posted: 14 Jun 2024 | Published: 14 Jun 2024

RESEARCH CONTENT: Emerging technologies like blockchain, ecosystems, and AI assistants are transforming customer experience in financial services. This report explores how institutions can leverage a hybrid people and technology approach to improve security, reach new clients, and empower agents to build stronger relationships. Read the full report to learn more.

Posted: 14 Jun 2024 | Published: 14 Jun 2024

WHITE PAPER: Studies show that flexible organizations have lower operational costs, attract and retain the best talent and see an uptick in employee productivity when they move to hybrid or remote practices. Learn why adopting modern device management practices is a great way to embrace and empower hybrid work in this white paper.

Posted: 14 Jun 2024 | Published: 14 Jun 2024

WHITE PAPER: Find out 5 steps you can take to comply with the Digital Operational Resilience Act (DORA) in this white paper.

Posted: 14 Jun 2024 | Published: 14 Jun 2024

WHITE PAPER: Because of Active Directory’s key role in Windows-based environments, it exists as a major target for threat actors. So, how can you level up your Active Directory security in the face of proliferating cyberattacks? Unlock guidance in this 22-point checklist.

Posted: 14 Jun 2024 | Published: 14 Jun 2024