.NET Reports

CASE STUDY: Experiencing a surge in digital requests, California’s Employment Development Department (EDD) set out to modernize its contact center operations. Follow the department’s journey, supported by an MSP, in this case study.

Posted: 08 Jun 2024 | Published: 08 Jun 2024

EBOOK: With new expectations for CX looming over organizations and their contact centers, many are looking for ways that they can make their customer service efforts more efficient. To do so, some have turned to generative AI. But what exactly are the benefits of this technology? Access this guide to learn more.

Posted: 08 Jun 2024 | Published: 08 Jun 2024

WHITE PAPER: Expanding attack surfaces strain traditional approaches to vulnerability management. To level up their vulnerability management, many organizations have adopted Continuous Threat Exposure Management (CTEM), a type of program that Gartner has unpacked in research reports. For a comprehensive introduction to CTEM, dig into this white paper.

Posted: 07 Jun 2024 | Published: 08 Jun 2024

PRODUCT OVERVIEW: Want to discover how generative AI and machine learning can enhance your business? This 2-week assessment from AllCloud identifies opportunities, aligns initiatives with strategic goals, and provides a roadmap for implementation. Read on to learn how to harness the power of AI for your organization.

Posted: 07 Jun 2024 | Published: 07 Jun 2024

BLOG: With the remote technology that powers self-managed healthcare, a key challenge is meeting security requirements. This blog digs into that issue and charts how Idea Evolver and AstraZeneca collaborated to develop a medical device software product using Google Cloud. Read on to learn about the role of Confidential VM.

Posted: 06 Jun 2024 | Published: 06 Jun 2024

CASE STUDY: Discover in this case study how the Google Compute Engine helped Salesforce to boost performance and reduce costs associated with its mission-critical CI/CD pipeline, all while dramatically reducing the time it takes to scale up VMs.

Posted: 06 Jun 2024 | Published: 06 Jun 2024

CASE STUDY: Discover in this case study how C3D VMs helped SpareRoom serve 25% more requests at a 10% reduction in response time —and at a lower cost than leading competitors.

Posted: 06 Jun 2024 | Published: 07 Jun 2024

PRODUCT OVERVIEW: In this product overview, discover how Tau T2D, an important expansion to Google Cloud’s already comprehensive Compute Engine portfolio designed to drive cost efficiency for large-scale cloud workloads, can help your organization better price-performance from your cloud investments.

Posted: 06 Jun 2024 | Published: 06 Jun 2024

WHITE PAPER: In this white paper, discover how your organization can find the answers to cloud value questions, highlighting how organizations are generating measurable business value - beyond cost savings - through their cloud transformation.

Posted: 06 Jun 2024 | Published: 06 Jun 2024

PRODUCT OVERVIEW: Today, organizations are looking for secure, innovative, and fully managed cloud solutions that they can integrate into their daily processes for operational success.However, many of these systems can bring on unwanted challenges, which can be discouraging. Access this white paper to learn more.

Posted: 05 Jun 2024 | Published: 05 Jun 2024

WHITE PAPER: Learn how Identity Manager can streamline user administration for the SAP ecosystem, including on-premises and cloud offerings. Manage user identities, privileges and security across the enterprise with integrated IAM. Read this white paper to see the benefits.

Posted: 05 Jun 2024 | Published: 05 Jun 2024

WEBCAST: In this webcast, you’ll hear from an expert panel as explore the complementary relationship between service level objectives and graceful degradation. Tune in now to discover how you can maintain a greater level of service reliability in the face of disruption.

Posted: 05 Jun 2024 | Premiered: Jun 5, 2024

EBOOK: Discover how AI-powered automation can help contact centers manage seasonal staffing challenges and deliver exceptional customer experiences during the holiday rush. Download this e-book to learn more.

Posted: 04 Jun 2024 | Published: 04 Jun 2024

BLOG: Explore the emerging technologies transforming contact centers, from cloud-based networks to advanced data analytics. Learn how to leverage the latest innovations to enhance customer experiences and empower your agents. Read the article to discover the future of contact center technology.

Posted: 04 Jun 2024 | Published: 04 Jun 2024

WEBCAST: In this webcast, you’ll be joined by Daniel Ruby, VP of Marketing at Nobl9, and Alex Hidalgo, Principal Reliability Advocate at Nobl9, as they go over audience questions regarding different strategies, best practices, and business benefits of service level objectives (SLOs). Tune in now to learn how you can enable better user outcomes.

Posted: 04 Jun 2024 | Premiered: Jun 4, 2024

WEBCAST: If achieving 100% is impossible, then why should you strive for it? The answer is you shouldn’t - and that’s where service level objectives (SLOs) come in. Tune into this webinar now to discover 5 strategies and business benefits of SLOs that can aid in making your software more reliable.

Posted: 01 Jun 2024 | Premiered: Jun 1, 2024

EBOOK: In this e-book, discover the essential buyer’s guide to network security solutions, and the secrets to creating security RFPs that get results.

Posted: 31 May 2024 | Published: 01 Jun 2024

BLOG: The contact center of the future is powered by innovative technologies like AI, IoT, and UCaaS. Learn how to transform your contact center experience by leveraging the latest trends in this informative blog post.

Posted: 31 May 2024 | Published: 31 May 2024

BLOG: A proof of concept (POC) bridges the gap between marketing-type value propositions and concrete use-case definition and planning. ConnectIV CX delivers a modernized, cloud-based contact center solution, and implements a POC approach to identify relevant use cases and reverse engineer an approach that meets your needs. Read on to learn more.

Posted: 31 May 2024 | Published: 31 May 2024

EBOOK: Identities and access need to be managed in order to meet compliance standards and endure the long-term security of your organization. This e-book describes how your organization can achieve secure, continuous compliance through an identity governance framework. Read on to learn more.

Posted: 31 May 2024 | Published: 31 May 2024

WHITE PAPER: As ransomware threats continue to surge, cybercriminals are using advanced tactics, which are crippling businesses. In fact, 66% of companies were hit in the past year, making it critical for organizations to have the right measures in place to combat them. Access this white paper to learn more.

Posted: 30 May 2024 | Published: 30 May 2024

BLOG: Despite advancements in digital security, nearly 20% of passwords worldwide are compromised each year. To combat this, many organizations have turned to adding more layers of authentication, including SMS verification. But what exactly is SMS verification? Browse this article to learn more.

Posted: 30 May 2024 | Published: 30 May 2024

WHITE PAPER: Built in line with the SAP governance risk and compliance (GRC) Framework, One Identity Manager enables organizations to maintain a complete picture of all deployed and connected systems by reading and writing to the connected systems via connectors. Download the white paper to learn more about One Identity Manager.

Posted: 30 May 2024 | Published: 30 May 2024

WHITE PAPER: Guests in Azure Active Directory-controlled infrastructure need to be treated like the security threats they are. One Identity delivers unified identity security solutions that help customers strengthen their overall cybersecurity posture and protect the people, applications and data essential to business. Read on to learn more.

Posted: 30 May 2024 | Published: 30 May 2024

WHITE PAPER: Gmail and Yahoo are changing email-sending requirements in 2024. Learn how to ensure your domain settings, unsubscribe links, and spam rates align with the new protocols to avoid getting blocked from major inboxes. Access the guide to understand the remediation steps.

Posted: 29 May 2024 | Published: 29 May 2024