.NET Reports

BLOG: While the cloud has revolutionized how organizations operate, how they receive cloud support differs. Some organizations turn to cloud support, while others choose managed services. But they are not the same thing and serve much different purposes within the organization. Read on to learn about the differences and see which is right for you.

Posted: 21 Jun 2024 | Published: 21 Jun 2024

BLOG: The terms contact center and call center are often used interchangeably, but there is a big difference between the two. When it comes to communicating with customers, organizations with more communication channels supported by today’s modern technology are leading the way. Read on to see how your organization can do the same.

Posted: 21 Jun 2024 | Published: 21 Jun 2024

BLOG: Contact centers offer a wide range of services depending on the products or services their organization provides. However, if your contact center does not offer the right services that are aligned with your customer’s needs, you run the risk of losing customers. Read on to learn more about offering the services your customers need, every time.

Posted: 21 Jun 2024 | Published: 21 Jun 2024

RESEARCH CONTENT: In a saturated industry like the insurance marketplace, today’s providers are putting an emphasis on both the customer and employee experiences. With disconnected interactions and low-quality support plaguing the industry, the time is now to invest in an improved CX strategy. Read on to learn about a platform that ensures your CX rises above.

Posted: 21 Jun 2024 | Published: 21 Jun 2024

VIDEO: Digital technologies have completely changed how consumers access healthcare, and this was only compounded by the pandemic. Now, consumers have almost unlimited choices when it comes to patient care and how they interact with providers. While these advancements are great, they are not without major challenges. Watch this video to learn about them.

Posted: 21 Jun 2024 | Premiered: 21 Jun 2024

PRODUCT OVERVIEW: Many enterprises have accidentally exposed critical data via their public cloud infrastructure because of misconfigurations or lax policies. Explore the full benefits of a new cloud security offering, Centripetal’s CleanINTERNET® designed to defend your assets from cyber threats by leveraging dynamic threat intelligence on a mass scale.

Posted: 21 Jun 2024 | Published: 21 Jun 2024

INFOGRAPHIC: Regardless of industry, keeping data in the cloud comes with risks. Hackers want your customer information, financials, and anything else they get their hands on. To combat this, you need a solid cloud security posture. For a truly comprehensive cloud protection program, you need the right capabilities. Read on to learn what they are.

Posted: 19 Jun 2024 | Published: 19 Jun 2024

BLOG: When it comes to your contact center, in order to keep up with both consumer demands and agent satisfaction, you need the right tools to get the job done. With so many rapid changes happening in the customer service technology space, it can be difficult to keep up, but with the right partner it doesn’t have to be. Read on to learn more.

Posted: 19 Jun 2024 | Published: 19 Jun 2024

RESEARCH CONTENT: The contact center has become one of the most important factors when it comes to customer retention in the banking sector. But it’s more than just achieving daily KPI’s, it’s about optimizing your services by focusing on the metrics that truly matter. Read on to learn about the five most important performance metrics for the call center.

Posted: 19 Jun 2024 | Published: 19 Jun 2024

WHITE PAPER: Let’s face it, no one calls into a contact center to tell employees that they are doing a good job. Your customers call in because they have an issue or need assistance. This is why when your agents are trained in compassion and empathy, your organization can reap the benefits of increased brand loyalty and increased revenue. Read on to see how.

Posted: 19 Jun 2024 | Published: 19 Jun 2024

EBOOK: Today, healthcare providers have ample opportunity to ensure quality service. But current issues facing the industry such as the great resignation, budget constraints, and heightened consumer expectations, make things difficult for your agents. For a better patient experience, your first focus should be on the contact center. Read on to learn why.

Posted: 19 Jun 2024 | Published: 19 Jun 2024

VIDEO: Research shows that AI and analytics bring a total annual value of up to $2 trillion to the financial services sector. One main driver for this is the adoption of AI in the contact center to improve the speed, accuracy, and efficiency of customer service operations. Watch this video to learn how you can leverage AI to power your CX to a new level.

Posted: 19 Jun 2024 | Premiered: 19 Jun 2024

BLOG: Discover how ConnectIV CX, a revolutionary contact center solution by InterVision, leverages cutting-edge AI/ML, cloud flexibility, and customer-centric design to transform the contact center experience. Learn more by reading the full blog post.

Posted: 18 Jun 2024 | Published: 18 Jun 2024

WHITE PAPER: In this white paper, explore the most important trends of AI workloads and today’s top data center challenges, and discover essential guidance to address these challenges for each physical infrastructure category—including power, cooling, racks, and software management, and more.

Posted: 18 Jun 2024 | Published: 18 Jun 2024

RESEARCH CONTENT: As economic pressures force consumers to be more money conscious, organizations recognize the stakes. In this Talkdesk Research Report, 303 global responses were collected among CX professionals employed by Retail and eCommerce organizations with more than 200 full-time employees. Read on to learn more.

Posted: 15 Jun 2024 | Published: 15 Jun 2024

RESEARCH CONTENT: Emerging technologies like blockchain, ecosystems, and AI assistants are transforming customer experience in financial services. This report explores how institutions can leverage a hybrid people and technology approach to improve security, reach new clients, and empower agents to build stronger relationships. Read the full report to learn more.

Posted: 14 Jun 2024 | Published: 14 Jun 2024

BLOG: Contact centers are evolving with the rise of omnichannel communication, IoT, self-service, and AI. Learn how virtual contact centers can help you connect with customers, empower agents, and leverage analytics to deliver excellent service. Read the full blog post to discover the future of contact centers.

Posted: 14 Jun 2024 | Published: 14 Jun 2024

WHITE PAPER: This white paper explores how enterprises can establish secure remote backup and data protection with Cobalt Iron Compass. Inside, you’ll learn how your business can run hands-free backup and ensure data recoverability - all while simplifying management. Read the full white paper now to learn more.

Posted: 14 Jun 2024 | Published: 14 Jun 2024

BLOG: Registrar Corp, a compliance solutions provider, partnered with InterVision to boost efficiency and security. The collaboration resulted in a 50% reduction in IT spending, enhanced security, and improved operational efficiency. Read the full blog post to learn how InterVision's tailored solutions transformed Registrar Corp's IT infrastructure.

Posted: 13 Jun 2024 | Published: 13 Jun 2024

WEBCAST: 56% of financial organizations expect to increase their investment in CX technology by 10% or more over the next 3 years, according to research by Talkdesk. So, what technology landscape will these businesses encounter? Unlock insights in this webcast featuring subject-matter experts from Talkdesk, Cambridge Savings Bank and more.

Posted: 13 Jun 2024 | Premiered: Jun 13, 2024

BLOG: Modern contact center solutions can transform agent experiences, boosting efficiency, engagement, and customer satisfaction. Learn how to revolutionize your contact center and drive business success by reading the full article.

Posted: 12 Jun 2024 | Published: 12 Jun 2024

GARTNER MAGIC QUADRANT: Google Security Operations was named a Visionary in the 2024 Gartner® Magic Quadrant™ for Security Information and Event Management (SIEM). Participating for the first time, Google earned Visionary positioning thanks to its easy to use query interface which helps in threat hunting and rapid investigation. Download your complimentary copy.

Posted: 12 Jun 2024 | Published: 12 Jun 2024

BUYER'S GUIDE: As advanced threats flood the cyber landscape, how can your business ensure strong vulnerability management? Along with comparing 8 strategies, including risk-based vulnerability management (RBVM) and Red Team exercises, this e-book introduces Continuous Threat Exposure Management (CTEM). Keep reading to access the full insights.

Posted: 12 Jun 2024 | Published: 12 Jun 2024

RESEARCH CONTENT: Today’s organizations are constantly looking for new ways that they can enhance their contact center processes in order to make operations more efficient. To do so, many have turned to generative AI and other automation tools. However, does this technology actually live up to the hype? Dig into this report.

Posted: 12 Jun 2024 | Published: 12 Jun 2024

RESEARCH CONTENT: According to a report released by the Federal Reserve Bank of New York, US credit card debt grew to over $1.13 trillion in the fourth quarter of 2023. This Oversight Spend Insights Report identifies emerging trends in spend management and share those findings so you can help your organization make smarter financial decisions. Read on to learn more.

Posted: 11 Jun 2024 | Published: 11 Jun 2024