Computer Weekly – 30 April 2024: What's it like being the IT chief at Man Utd?
sponsored by TechTarget ComputerWeekly.com
EZINE:
In this week's Computer Weekly, we speak to the chief digital information officer of Manchester United Football Club to discuss the IT that keeps a premiership team running. We also investigate how well prepared the UK is for major semiconductor supply chain disruptions. Read the issue now.
Posted: 26 Apr 2024 | Published: 30 Apr 2024
|
|
|
Computer Weekly – 22 November 2022: Cyber criminals target World Cup Qatar 2022
sponsored by TechTarget ComputerWeekly.com
EZINE:
In this week's Computer Weekly, as the FIFA World Cup opens in Qatar, we examine the cyber security threats from criminals targeting the event. We report from the Gartner Symposium on the latest predictions for enterprise software development. And we talk to the CIO of Kyiv City Council about managing IT in the shadow of war. Read the issue now.
Posted: 18 Nov 2022 | Published: 22 Nov 2022
|
|
|
CW EMEA – October 2023: Prepare for AI explosion
sponsored by TechTarget ComputerWeekly.com
EZINE:
In this month's CW EMEA, we look at generative AI, which Accenture claims is the next big thing in enterprise IT. We also look at a demo of multi-supplier non-real-time RAN optimisation, a Ryder Cup tech testbed, and how Zurich Insurance has cut the time it takes to develop ServiceNow apps. Read the issue now.
Posted: 12 Oct 2023 | Published: 12 Oct 2023
|
|
|
Computer Weekly – 20 March 2018: Where neuroscience meets technology
sponsored by TechTarget ComputerWeekly.com
EZINE:
In this week's Computer Weekly, we find out how computer scientists are using data, cloud and virtual reality to understand the brain and improve mental wellbeing. We analyse newly published government documents detailing the early problems with Universal Credit. And we look at how AI can help improve cyber security. Read the issue now.
Posted: 08 Feb 2021 | Published: 16 Mar 2018
|
|
|
Computer Weekly – 26 January 2021: 'Salad as a service' – how tech could revolutionise farming
sponsored by TechTarget ComputerWeekly.com
EZINE:
In this week's Computer Weekly, we find out how new technologies are supporting the rise of vertical farming, and could revolutionise food supply chains. We examine one of the biggest trends in the cloud – serverless computing. And Brexit has not yet ended the debate about UK-EU data protection. Read the issue now.
Posted: 08 Feb 2021 | Published: 26 Jan 2021
|
|
|
Small Form Factor (SFF) SAS - Meeting the Demanding Requirements in Specific Markets
sponsored by Xtore
WHITE PAPER:
SAS technology has been proven to be the most versatile storage solution in data transfer and high performance. Read this white paper to learn about a solution that renders the necessary performance needed for your client's expanding market requirements.
Posted: 22 Aug 2007 | Published: 01 Aug 2007
|
|
|
Infographic: 5 differences between call centers and contact centers
sponsored by TechTarget ComputerWeekly.com
EBOOK:
Call centers and contact centers provide customer service in different ways. Decision-makers should understand which option best fits their organization's needs to optimize CX. Download our exclusive infographic to find out what is the difference between call center vs contact center.
Posted: 23 Feb 2022 | Published: 23 Feb 2022
|
|
|
Intermedia Unite and Contact Center - A Quick Overview
sponsored by Intermedia.Net
PRODUCT DEMO:
Today, many organizations are looking for new ways that they can improve their customer experience (CX) and strengthen their contact center employee collaboration. However, with so many solutions on the market, it can be difficult to know which one best fits your company’s needs. Tune into this video to learn more.
Posted: 08 Jan 2025 | Premiered: 09 Jan 2025
|
|
|
Third-Party Maintenance Checklist: How to Find a Third-Party Provider
sponsored by Service Express
BLOG:
Visit this Service Express blog post for the essentials of how to find the right third-party maintenance provider for your data center, as well as the essential checklist for whether a prospective partner fits the goals of your business.
Posted: 05 Apr 2023 | Published: 05 Apr 2023
|
|
|
Opcenter Center Execution with Mendix
sponsored by Siemens
VIDEO:
Today, organizations are expected to have ambitious yet attainable production targets. To do so, many have adopted MES technologies and systems. But with so many on the market, how can you know which one best fits your business? Access this video to learn more.
Posted: 31 Jan 2025 | Premiered: 01 Feb 2025
|
|
|
What is Third-Party Maintenance (TPM)?
sponsored by Service Express
VIDEO:
Tune into this In a Flash video to learn the basics of third-party maintenance, and discover how you can start assembling a strong third-party toolset to support your data center maintenance strategy.
Posted: 04 Apr 2023 | Premiered: 04 Apr 2023
|
|
|
2024 Gartner® Magic Quadrant™ for Contact Center as a Service
sponsored by NICE
ANALYST REPORT:
This Gartner Magic Quadrant evaluates leading Contact Center as a Service (CCaaS) providers, assessing their ability to execute and completeness of vision. It provides insights to help customer service leaders find the best-fit CCaaS solutions for their needs. Read the full report to learn more.
Posted: 23 Jan 2025 | Published: 24 Jan 2025
|
|
|
A guide to where mainframes fit in the cloud
sponsored by TechTarget ComputerWeekly.com
EBOOK:
Far from being legacy IT, the mainframe is a driving force in modern computing. In this e-guide we look at its place in cloud computing.
Posted: 22 Aug 2022 | Published: 22 Aug 2022
|
|
|
Streamlined CX through expertly Managed Services
sponsored by Intervision
PRODUCT OVERVIEW:
ConnectIV CX, a managed Contact Center as a Service (CCaaS) solution, enhances customer experiences through streamlined support, 24/7 US-based coverage, and proactive monitoring. Gain crucial insights and streamline service delivery with AI-powered bots. Read the full product overview to learn more.
Posted: 23 Jul 2024 | Published: 24 Jul 2024
|
|
|
The looming power and cooling challenge for data centers and liquid cooling solutions from Park Place Technologies
sponsored by Park Place
WHITE PAPER:
As data centers face rising power demands from AI and high-performance computing, traditional air cooling systems are lagging. This report explores three liquid cooling solutions—direct-to-chip, immersion, and rear-door cooling—that offer better heat dissipation, energy savings, and lower environmental impact. Find the best fit for your needs.
Posted: 24 Mar 2025 | Published: 25 Mar 2025
|
|
|
The role of GenAI in elevating contact center as a service
sponsored by Salesforce & Deloitte Digital
EBRIEF:
Explore how generative AI can elevate contact center experiences by managing costs, improving customer and employee satisfaction, and boosting efficiency. Learn strategies and tools to effectively implement generative AI. Read the full white paper to discover more.
Posted: 22 Feb 2025 | Published: 24 Feb 2025
|
|
|
Prefabricated and Micro Datacentres: The Essential Guide
sponsored by TechTarget ComputerWeekly.com
EGUIDE:
As debate continues to rage about what role private, enterprise-owned datacentres will play in firms' IT strategies in the years to come, what is becoming clear is that they type of facilities companies rely on are sure to change in line with their evolving business needs.
Posted: 08 Feb 2021 | Published: 26 Sep 2016
|
|
|
Choosing the right solution
sponsored by Telstra Singapore
PRODUCT OVERVIEW:
Explore how Azure Arc-enabled data services can help secure your hybrid and multicloud data estate. Learn about the benefits, best-fit use cases, and deployment options to modernize your data workloads. Read the full guide to find the right data solution for your needs.
Posted: 13 Feb 2025 | Published: 13 Feb 2025
|
|
|
A Look at the Future of Data Center Monitoring
sponsored by Colt Data Centre Services
EGUIDE:
This expert eGuide breaks down some of the benefits that using a KPI to measure your data center workload balance, what business relevant aspects to measure, as well as generating periodic reports that show KPI data overtime. Also, review examples of how KPIs can measure your data centers IT infrastructure, transactions and efficiency.
Posted: 08 Feb 2021 | Published: 09 Sep 2016
|
|
|
The Power of Personalization in the Contact Center
sponsored by RightAnswers by Upland
EBOOK:
This eBook explores the importance of personalization in contact centers, covering its benefits, the role of data, and key technologies like knowledge management and CTI. Learn to meet evolving customer expectations, enhance satisfaction, and foster loyalty through tailored experiences. Discover strategies for implementing personalization.
Posted: 09 Mar 2025 | Published: 10 Mar 2025
|
|
|
GigaOm Radar Report on Cloud Management Platforms
sponsored by Morpheus Data
ANALYST REPORT:
Cloud management platforms (CMPs) play a critical role in stabilizing complex cloud and on-premises environments and allow organizations to continue their migration without sacrificing present-day operationality. This GigaOm Radar report highlights key CMP vendors and helps you select the best fit for their business. Access now to learn more.
Posted: 02 Nov 2023 | Published: 02 Nov 2023
|
|
|
MDR vs. SOC as a Service: Which One Is Right for You?
sponsored by Corsica Technologies
BLOG:
MDR offers threat detection on endpoints, while SOC as a Service provides comprehensive protection, including EDR, SIEM, firewall management, and VPN security. Organizations with existing cybersecurity resources may benefit from MDR, while those without a security posture typically need SOCaaS. Read this blog to find which service fits your needs.
Posted: 21 Mar 2025 | Published: 22 Mar 2025
|
|
|
Colocation vs Cloud: Weighing up the enterprise options
sponsored by TechTarget ComputerWeekly.com
EGUIDE:
In this e-guide, we'll share case studies from companies who have gone down the colocation route, and take a look at some of the latest developments to affect this part of the wider datacentre market.
Posted: 08 Feb 2021 | Published: 31 Jan 2018
|
|
|
Omnichannel Contact Center for Microsoft Teams
sponsored by Luware
PRODUCT OVERVIEW:
Luware Nimbus is a powerful omnichannel contact center solution for Microsoft Teams, offering compliance recording, quality assurance, and deep integration with Microsoft 365 and third-party apps. Discover how Luware Nimbus can transform your customer service hub - read the full Product Overview.
Posted: 20 Feb 2025 | Published: 21 Feb 2025
|
|
|
Generative AI and the contact center of the future
sponsored by Talkdesk
EBOOK:
Discover how generative AI will revolutionize the contact center of the future. Explore the impact on conversational AI, analytics, knowledge management, and more. Learn how to leverage this powerful technology while addressing key ethical considerations. Read the full e-book to learn more.
Posted: 29 Jul 2024 | Published: 30 Jul 2024
|
|
|
Market Study Contact center of 2030
sponsored by Foundever
RESEARCH CONTENT:
Contact center leaders expect major transformations by 2030, including cloud-based platforms, remote workforces, and data-driven decisions. Discover the key findings and action plans for the contact center of the future in this exclusive market study.
Posted: 13 Sep 2024 | Published: 16 Sep 2024
|
|
|
Generative AI And The Healthcare Contact Center Of The Future
sponsored by Talkdesk
EBOOK:
The generative pre-trained transformer (GPT) large language models (LLMs) behind ChatGPT and some of the other generative AI systems are going to be transformative for healthcare contact centers. Find out how this exciting new technology will change everything from patient self-service to the role of the healthcare contact center agent.
Posted: 12 Dec 2023 | Published: 12 Dec 2023
|
|
|
How Conversational IVR Is Revolutionizing The Modern Contact Center
sponsored by Boost.ai
WHITE PAPER:
Discover how conversational IVR can revolutionize your contact center. This guide explores the benefits of voice bots, including increased accuracy, flexibility, and reduced costs. Learn the 5 steps to a successful voice project and how boost.ai's solutions can transform your customer experience. Read the full white paper.
Posted: 01 Aug 2024 | Published: 01 Aug 2024
|
|
|
Converged infrastructure: Essential guide
sponsored by TechTarget ComputerWeekly.com
EGUIDE:
In this guide, we take a deep-dive into the benefits of converged infrastructure and find out why this is an area of hardware spend CIOs are increasingly turning their attention to, with a view to investing more of their IT budgets in.
Posted: 08 Feb 2021 | Published: 16 Jan 2017
|
|
|
Employee Empowerment In A Healthcare Contact Center
sponsored by Talkdesk
EBOOK:
Today, healthcare providers have ample opportunity to ensure quality service. But current issues facing the industry such as the great resignation, budget constraints, and heightened consumer expectations, make things difficult for your agents. For a better patient experience, your first focus should be on the contact center. Read on to learn why.
Posted: 19 Jun 2024 | Published: 19 Jun 2024
|
|
|
Datacentre design and facilities: What you need to know
sponsored by TechTarget ComputerWeekly.com
EGUIDE:
In this e-guide, we take a look at some of the latest thinking and trends around datacentre design, while shining a light on the differing approaches organisations take to ensure their server farms remain up and running, and can withstand all the compute demands expected of them.
Posted: 08 Feb 2021 | Published: 01 Mar 2019
|
|