IT Service Management Reports

EGUIDE: In this e-guide we look at how businesses can stay on track through collaboration, innovation, listening to user needs and partnering with suppliers.

Posted: 08 Feb 2021 | Published: 30 May 2017

EGUIDE: Read analysis of some of the Nordic results from the Computer Weekly IT priorities survey for this year. Unsurprisingly, cloud computing is one of the biggest draws and more than half of CIOs in the region will spend more on cloud technologies this year than they did in 2016.

Posted: 08 Feb 2021 | Published: 11 Apr 2017

EGUIDE: In this e-guide, we look at some of the biggest global enterprise trends and add a Benelux twist with a focus on the Netherlands.

Posted: 08 Feb 2021 | Published: 11 Apr 2017

EGUIDE: In this e-guide, we look at some of the exciting technology developments being tested or already in use in the Middle East.

Posted: 08 Feb 2021 | Published: 11 Apr 2017

EGUIDE: In this e-guide we look at the topics that should be high on the agenda for anyone wanting to stay on top of their game- and the challenges that come with that. Find out what makes a successful IT leader in 2017, from looking outwards to learning lessons from digital transformation, and how to converge IT and digital skills in your organisation.

Posted: 08 Feb 2021 | Published: 06 Mar 2017

DATA SHEET: Each year, Computer Weekly asks CIOs and senior IT decision makers what they will be investing in during the 12 months ahead. Access this infographic to find out the key spending priorities for 2017 in the Nordics.

Posted: 08 Feb 2021 | Published: 23 Feb 2017

DATA SHEET: Each year, Computer Weekly asks CIOs and senior IT decision makers what they will be investing in during the 12 months ahead. Access this infographic to find out the key spending priorities for 2017 in Benelux.

Posted: 08 Feb 2021 | Published: 23 Feb 2017

EZINE: In this week's Computer Weekly, the UK government has passed the Investigatory Powers Act, labelled a "snoopers' charter" that expands the scope of state surveillance – but what does it mean for businesses? We find out what digital transformation means in the fire and rescue service. And we examine the public cloud and storage. Read the issue now.

Posted: 08 Feb 2021 | Published: 14 Feb 2017

EGUIDE: This year's Computer Weekly and TechTarget IT Priorities survey has revealed that IT decision makers at Benelux based organisations are less confident, than counterparts in most other parts of Europe, that IT budgets will rise this year.Only 28% of them think budgets will increase.

Posted: 08 Feb 2021 | Published: 07 Feb 2017

EGUIDE: This year's Computer Weekly and TechTarget IT Priorities survey has revealed the importance of the cloud for Nordic organisations. Over half of them are increasing their spending on cloud based services this year, according to the survey findings.

Posted: 08 Feb 2021 | Published: 07 Feb 2017

EGUIDE: This year's Computer Weekly and TechTarget IT Priorities survey has revealed that over half of IT decision makers at Middle East based organisations are planning on reducing how much they send of IT staff, despite the growing importance of IT to business.

Posted: 08 Feb 2021 | Published: 07 Feb 2017

DATA SHEET: Each year, Computer Weekly asks CIOs and senior IT decision makers what they will be investing in during the 12 months ahead. Access this infographic to find out the key spending priorities for 2017.

Posted: 08 Feb 2021 | Published: 12 Jan 2017

EGUIDE: In this Benelux e-guide we look at how CIOs can succeed in the age of digital transformation. Find out if you have what it takes because the opportunity is massive if you get digital right. There is also some advice for CIOs looking to get more out of their budget so they can fund digital initiatives.

Posted: 08 Feb 2021 | Published: 19 Dec 2016

EGUIDE: In this Nordic e-guide we look at how CIOs can succeed in the age of digital transformation. Find out if you have what it takes because the opportunity is massive if you get digital right. There is also some advice for CIOs looking to get more out of their budget so they can fund digital initiatives.

Posted: 08 Feb 2021 | Published: 19 Dec 2016

EGUIDE: The Middle East is becoming a trailblazer in the use of modern technology to improve business and society.

Posted: 08 Feb 2021 | Published: 19 Sep 2016

EGUIDE: Computer Weekly talks to more IT leaders than any other publication, and our reporters gather in-depth insights into the challenges facing CIOs, CTOs and CDOs. This guide offers a collection of our most popular articles for IT leaders,

Posted: 08 Feb 2021 | Published: 25 Aug 2016

EZINE: In this 13-page buyer's guide, Computer Weekly looks at the effects on the IT department of technology commoditisation, open source and software as a service, the trend of insourcing IT, and the concept of service integration and management for outsourced services.

Posted: 08 Feb 2021 | Published: 05 Apr 2016

PRESENTATION TRANSCRIPT: Increased productivity, better customer interactions and quicker response times are all benefits of using SaaS-based remote support solutions. But how do you quantify these savings? This presentation transcript will address the real dollar savings of using this model and the potential for ROI.

Posted: 18 Jun 2009 | Published: 18 Jun 2009

WHITE PAPER: In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...

Posted: 18 Jun 2009 | Published: 15 Jun 2009

WHITE PAPER: Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”

Posted: 17 Jun 2009 | Published: 15 Jun 2009

WHITE PAPER: IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...

Posted: 17 Jun 2009 | Published: 15 Jun 2009

EBOOK: Enterprise CIOs are adopting green IT and other new technologies to improve data center efficiencies. In this ebook learn more about how IT organizations are using green IT, virtualization, storage capacity planning and even cloud computing to realize energy savings and lower hardware and power costs in the data center.

Posted: 19 Mar 2009 | Published: 19 Mar 2009

WHITE PAPER: This paper explains how CIOs can use governance best practices to mitigate the depth and duration of performance declines that often accompany periods of change and innovation. It will clarify what governance is - and isn't - and articulate how CIOs can begin to improve governance within their organizations.

Posted: 13 Feb 2009 | Published: 13 Feb 2009

WHITE PAPER: This research shows that a lack of trust in IT's ability to deliver business value is one of the biggest hurdles that enterprises face in bringing IT and business closer together.

Posted: 13 Feb 2009 | Published: 13 Feb 2009

WHITE PAPER: This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK).

Posted: 10 Dec 2008 | Published: 10 Dec 2008