IT Delivery Channels White Papers

WHITE PAPER: Download this white paper to learn how ISRs can use purchase intent intelligence to improve appointment rates, and uncover a few critical ingredients for your organization to see similar results.

Posted: 08 Feb 2021 | Published: 11 Apr 2019

WHITE PAPER: This white paper discusses common factors that impact the ability to effectively manage the sales pipeline and details processes and best practices that can help companies overcome sales challenges and establish a critical competitive advantage.

Posted: 06 Mar 2007 | Published: 01 Jan 2007

WHITE PAPER: IBM explores how the impact of innovative business models for "how to sell" are now as important as the innovative products themselves - CE manufacturers need to skillfully manage their mix of sales channels for future success.

Posted: 29 Nov 2007 | Published: 01 Nov 2007

WHITE PAPER: This white paper examines research that reveals how sales and marketing professionals who use collaboration and Sales 2.0 tools gain a competitive advantage over their peers who do not use them.

Posted: 19 Sep 2008 | Published: 19 Sep 2008

WHITE PAPER: Sales and Operations Planning (S&OP) is becoming a necessity for successful supply chain execution.

Posted: 29 Nov 2007 | Published: 01 Nov 2007

WHITE PAPER: This paper examines the challenges salespeople face, the growing Web 2.0 trend in the enterprise, and the drivers for a new breed of social applications that complement traditional CRM systems to help sales users close more deals quickly.

Posted: 19 Sep 2008 | Published: 19 Sep 2008

WHITE PAPER: Organizations are adopting CRM solutions because they understand that having the technology to execute a customer-centric strategy is a business imperative. Learn the strategic value of CRM -- increased revenue, productivity, and customer satisfaction.

Posted: 02 Mar 2007 | Published: 01 Jul 2006

WHITE PAPER: Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers.

Posted: 14 May 2008 | Published: 01 Sep 2007

WHITE PAPER: This research shows that a lack of trust in IT's ability to deliver business value is one of the biggest hurdles that enterprises face in bringing IT and business closer together.

Posted: 13 Feb 2009 | Published: 13 Feb 2009

BLOG: While professional audio systems are becoming increasingly powerful, accessible, and cost-effective, expertise in acoustics and system design are essential to guide customers in finding the right fit for their unique spaces and use cases. Browse this article to learn more

Posted: 13 Mar 2024 | Published: 13 Mar 2024

EZINE: In this month's issue, we cover changes in distribution and the challenges being faced by those aiming to add value.

Posted: 08 Feb 2021 | Published: 03 May 2019

CASE STUDY: Deliveroo used Atlassian's Jira Service Management to improve customer support, creating a unified help center, automating processes, and enhancing collaboration between developers and customers. The results include a 95% customer satisfaction score and 30% increased developer efficiency. Read the case study to see how Deliveroo unlocked Jira.

Posted: 18 Oct 2024 | Published: 18 Oct 2024

ESG WHITE PAPER: To maximize content ROI, businesses need to think through the whole before they can successfully solve for the major parts.This Enterprise Strategy Group (ESG) white paper will show you how to build a sustainable content ecosystem that drives ROI and engages your target buyers.Read now to unlock breakthrough strategies.

Posted: 04 Sep 2024 | Published: 05 Sep 2024

EBOOK: For many online retailers, the average cost to fulfill an order is 70% of the average order value. This coupled with next or same-day delivery expectations can make it difficult for organizations to increase their profit margins. So, what are the best ways to do so? Browse this guide to learn more.

Posted: 08 Nov 2023 | Published: 08 Nov 2023

WHITE PAPER: Recent years have seen a lot of stress for supply chain leaders, as organizations struggled to meet customer expectations and now are having trouble handling rising inflation. So, how can supply chain teams combat these hurdles while also improving profitability and future-proofing their operations? Dig into this guide to learn more.

Posted: 16 Nov 2023 | Published: 16 Nov 2023

WHITE PAPER: In today’s competitive market, it can be difficult to attract and retain customers. However, as companies continue to invest in new digital transformation efforts, many forget about more traditional tech—especially content management systems. Browse this white paper to learn more.

Posted: 16 Sep 2023 | Published: 16 Sep 2023

WHITE PAPER: Discover how ServiceNow's AI-powered employee experience platform can help your organization reduce costs and drive growth through standardization, consolidation, and automation. Learn strategies to streamline HR operations, boost efficiency, and automate repetitive tasks. Read the white paper to explore more.

Posted: 01 Nov 2024 | Published: 01 Nov 2024

ANALYST REPORT: Analyst group Quocirca reviews channel-led managed print services (MPS) programmes.

Posted: 08 Feb 2021 | Published: 06 Jul 2017

CASE STUDY: OTP Bank Romania streamlined operations and improved customer experience by automating workflows with Creatio's no-code platform. The solution consolidated customer data, standardized processes, and increased employee productivity. Read the full case study to learn how Creatio helped OTP Bank transform its business.

Posted: 11 Sep 2024 | Published: 11 Sep 2024

WHITE PAPER: Cybersecurity asset management addresses several key requirements found in the Federal Financial Institutions Examination Council (FFIEC) Cybersecurity Assessment Tool and plays a crucial role in your compliance efforts. Download this white paper to learn which aspects of FFIEC guidelines cybersecurity asset management solutions address and how.

Posted: 02 Apr 2024 | Published: 02 Apr 2024

EZINE: In this month's MicroScope ezine, we look at how industry-recognised certifications can strengthen business defences. We also see how ChatGPT offers the channel a chance to level the playing field. Read the issue now.

Posted: 31 Mar 2023 | Published: 07 Apr 2023

EGUIDE: Where should you allocate resources to most effectively engage with current and potential customers? In this expert e-guide, Scott Sachs of SJS Solutions weighs the pros and cons of the 6 main customer service channels: Chat/video chat, phone, email, social media, customer self-service, and mobile.

Posted: 08 Feb 2021 | Published: 01 Jun 2018

RESEARCH CONTENT: This survey of 80 CIOs and IT leaders by Coeus Consulting shows the technology and financial trends facing IT leaders and businesses.

Posted: 08 Feb 2021 | Published: 27 Jan 2017

PRODUCT OVERVIEW: For today’s retailers, manufacturers, and logistics providers, consistent supply chain optimization is critical to business success. But as transformation continues to get more complicated, how can organizations best fulfill customer demand from planning through delivery? Access this e-book to learn more.

Posted: 07 Jul 2023 | Published: 07 Jul 2023

EBOOK: As manufacturers continue to face high pressures for their supply chain and logistics processes, many organizations are looking for effective ways to meet customer expectations and combat recent challenges. So, what are the best ways companies can do so? Browse this guide to learn more.

Posted: 16 Nov 2023 | Published: 16 Nov 2023

WHITE PAPER: AI-powered solutions can help government agencies address key municipal pain points like high call volumes, low citizen satisfaction, and compliance issues. Learn how ConnectIV CX leverages AI to transform these challenges into opportunities for improved service delivery. Read the full white paper.

Posted: 23 Jul 2024 | Published: 24 Jul 2024

WHITE PAPER: Download this white paper for insights on potential gaps in your current UC portfolio, recommendations for how to fill them, and learn from two success cases on how to capitalize on the lucrative AV opportunity.

Posted: 11 Apr 2024 | Published: 11 Apr 2024

BUYER'S GUIDE: Content management systems (CMS) have never been more crucial to the functionality of an organization. However, when choosing one, companies must consider a handful of things. So, how can you know which system can best meet your organization’s needs? Browse this guide to learn more.

Posted: 03 Oct 2024 | Published: 23 Sep 2023

EZINE: Sustainability is now seen as a necessity for business to have on their agenda, so read about how the channel is turning green to capture customer attention. Also discover how the pandemic has changed sales forever and boosted the importance of relationships, as well as learn about how to handle currency fluctuations, rises and inflation.

Posted: 31 Aug 2022 | Published: 01 Sep 2022

EBOOK: Download this TechTargt eBook to see how you can leverage intent data to achieve sales and marketing objectives in every stage of the sales funnel, and support a revenue-rich ABM strategy.

Posted: 15 Mar 2021 | Published: 19 Feb 2021

EBOOK: Digital Experience Management platforms are developing and becoming more sophisticated as companies seek to intensify relationships with customers in order to gain competitive advantage against their peers. Improving customer experience will only become evermore important as companies endeavor to navigate an increasingly turbulent economy.

Posted: 08 Aug 2022 | Published: 08 Aug 2022

EZINE: In this issue, we explore the future of Industry 5.0 to discover whether it's truly a tech revolution or just the next step in what has been promised since Industry 4.0. Also learn more about the risks and impacts of generative AI on data compliance and compliance, as well as seven steps you should take to engage customers while providing services

Posted: 01 Dec 2023 | Published: 01 Dec 2023

EZINE: With opportunities around edge computing on the up, we ask experts to weigh in on how the channel can approach using the tech to its advantage. Also discover how to encourage employees to take cyber security lessons seriously, and how collaboration is key to growth this year

Posted: 01 Jul 2021 | Published: 02 Jul 2021

EZINE: Thanks to an app developed in Sweden, drones can get life-saving equipment to heart-attack victims before emergency services can arrive on the scene, potentially increasing patient survival rates. Also in this issue, read about a Swedish bank's time-saving robots.

Posted: 15 Feb 2022 | Published: 24 Feb 2022